Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Michael Baxa

Jefferson City

Summary

Dynamic professional with extensive experience as a Franchise Owner at The UPS Store, excelling in staff management and customer service. Proven track record in enhancing operational efficiency and driving sales through strategic marketing initiatives. Adept at logistics coordination and relationship building, fostering loyalty and retention among clients.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Franchise Owner

The UPS Store
Jefferson City
08.2011 - 07.2025
  • Managed daily operations and staff scheduling for retail services to enhance efficiency.
  • Trained employees on customer service protocols and operational procedures to improve service quality.
  • Oversaw inventory management and supply chain logistics, ensuring store efficiency.
  • Implemented marketing strategies to promote services within community, increasing visibility.
  • Ensured compliance with company policies and safety regulations at all times.
  • Developed strong customer relationships, boosting loyalty and retention rates.
  • Analyzed sales reports to guide business decisions and enhance performance.
  • Recruited, trained, and managed a team focused on delivering excellent customer service.

Low Observable Aircraft Technician

USAF
Warrensburg
02.2008 - 02.2014
  • Maintained records of maintenance activities in accordance with established procedures.
  • Conducted routine maintenance on various aircraft components and systems.
  • Diagnosed mechanical issues using specialized tools and equipment.
  • Replaced and repaired defective aircraft parts with hand tools and precision measuring instruments.
  • Managed disposal of hazardous materials in compliance with environmental regulations.
  • Cultivated a safe work area by ensuring control over tools and equipment.
  • Interpreted safety rules and manuals to resolve operational problems.
  • Enhanced technical knowledge through ongoing education and advanced training.

Senior Logistics Coordinator

Unyson Logistics
St Louis
05.2009 - 08.2011
  • Coordinated transportation schedules with carriers to ensure timely deliveries.
  • Developed logistics plans that optimized supply chain efficiency and reduced costs.
  • Communicated with vendors to resolve shipment discrepancies and delays.
  • Collaborated with cross-functional teams to enhance operational workflows.
  • Resolved disputes between customers and carriers regarding delivery delays or damaged goods.
  • Conducted root cause analysis to investigate supply chain disruption issues.
  • Liaised with suppliers and customers to promptly address shipping or receiving problems.
  • Managed daily logistics operations, including shipment scheduling and tracking.

Project Coordinator Intern Commercial Construction

Ben Hur Construction
St Louis
05.2006 - 05.2008
  • Assisted in preparing project documentation and reports for internal review.
  • Supported the project manager in tracking project progress and milestones effectively.
  • Communicated updates to team members regarding changes in project scope or timelines.
  • Organized documents such as contracts, proposals, invoices.
  • Developed and maintained project plans, schedules, budgets, and risk assessments.
  • Analyzed project requirements to ensure accuracy and completeness.
  • Collaborated with cross-functional teams to ensure successful completion of projects.
  • Tracked time spent on tasks for accurate reporting of hours worked.
  • Assisted in the preparation of project status reports and presentations.
  • Participated in professional development opportunities to stay current with industry trends and technologies.

Education

Some College (No Degree) - Professional Pilot Program

University of Central Missouri
Warrensburg, MO

Private Pilot Certification - Aviation

Skyline Aeronautics
Chesterfield, MO
09-2007

High School Diploma -

Pacific High School
Pacific, MO
05-2008

Skills

  • Staff management
  • Customer service
  • Inventory management
  • Marketing strategy
  • Sales analysis
  • Logistics coordination
  • Compliance assurance
  • Effective communication
  • Team training
  • Problem solving
  • Relationship building
  • Time management

Certification

  • Garmin G1000 - Advanced Avionics Training Certificate
  • Annual Hazardous Material Awareness Training

Accomplishments

  • Regional marketing board Co-Op President for The UPS Store

References

References available upon request.

Timeline

Franchise Owner

The UPS Store
08.2011 - 07.2025

Senior Logistics Coordinator

Unyson Logistics
05.2009 - 08.2011

Low Observable Aircraft Technician

USAF
02.2008 - 02.2014

Project Coordinator Intern Commercial Construction

Ben Hur Construction
05.2006 - 05.2008

Some College (No Degree) - Professional Pilot Program

University of Central Missouri

Private Pilot Certification - Aviation

Skyline Aeronautics

High School Diploma -

Pacific High School

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Michael Baxa