Michael Anderson

* Communicated with clients/lenders and management to gather information and report on correspondent loan concerns.

• Managed numerous simultaneous assignments while maintaining a high level of organization and attention to detail.
• Completed loan pipeline maintenance to provide loan status update through email and direct calls to clients.

• Analyzed complaint data to identify root causes, trends, issues and regulatory concerns. Created and submitted reports to management with the results of the research.
• Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
• Worked with management to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
• Monitored industry trends to stay informed about emerging concerns that could impact customer satisfaction levels.

* Performed FNMA mortgage loan reviews for repurchase purposes including Risk Analysis and Fraud Research.

* Utilized Fraud Guard and Lexis Nexus to research borrower's risk score for requested loans.

* Achieved and surpassed production and quality control goals and requirements.

* Provided results to FNMA concerning fraudulent loans approved by various lenders that needed to be addressed.

• Remained updated with latest information related to mortgage products and services being offered.
• Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
• Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
• Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
• Performed inbound/outbound calls and emails to collect documentation required for loan modification submission.