Open To Work
Micaela Pollard
Kansas City
Summary
Healthcare operations leader with 15 years of experience in optimizing clinical workflows and ensuring regulatory compliance. Expertise in cross-departmental coordination and process improvement drives enhanced patient service delivery. Committed to advancing healthcare quality and operational efficiency through strategic leadership and data-driven decision-making.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Travel Advisor/Agent
Inteltravel
06.2022 - Current
- Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
- Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Researched cruises, airfare options and sightseeing options to best meet client expectations.
Senior Account Coordinator
Clinical Reference Laboratory
Lenexa
05.2016 - Current
- Oversaw client onboarding and maintained relationships through proactive issue resolution and reporting.
- Developed and implemented patient communication strategies that enhanced satisfaction and reduced delays.
- Proposed and executed process improvements that boosted departmental efficiency and accuracy.
- Streamlined insurance eligibility verification, reducing billing inquiries and improving appointment flow.
- Maintained HIPAA compliance and ensured data integrity across client-specific systems.
- Managed confidential client data with integrity, ensuring compliance with HIPAA regulations and maintaining data security across all systems
Document Scanning & Processing Clerk II
Clinical Reference Laboratory
Lenexa
05.2012 - 05.2016
- Managed data workflows and implemented document systems, reducing processing time and enhancing overall productivity.
- Collaborated with cross-functional teams to integrate document management solutions, improving information accessibility across the organization.
- Conducted data analysis to pinpoint inefficiencies and propose actionable workflow improvements.
Accessioning Clerk, Tier 3
Clinical Reference Laboratory
Lenexa
05.2010 - 05.2012
- Piloted a new accessioning process that reduced turnaround times and improved quality control.
- Processed and labeled specimens accurately, ensuring compliance with regulatory standards.
- Enhanced communication between laboratory staff and healthcare providers, facilitating timely result delivery.
Education
Bachelor of Science - Management/ Healthcare
Park University
Kansas City, Missouri, MO05-2021
Associate of Science - Biology PreMed
Kansas City Kansas Community College
Kansas City, Kansas, KS12-2018
Skills
- Account management
- Client onboarding processes
- Project leadership
- Quality assurance
- Regulatory compliance
- Compliance with HIPAA regulations
- Data management
- Data analysis expertise
- Proficiency in Google Workspace
- Troubleshooting skills
- Healthcare policy
Certification
- Adult First Aid/CPR/AED
- Hands-Only CPR
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$65000/yr - $200000/yrTimeline
Travel Advisor/Agent
Inteltravel
06.2022 - Current
Senior Account Coordinator
Clinical Reference Laboratory
05.2016 - Current
Document Scanning & Processing Clerk II
Clinical Reference Laboratory
05.2012 - 05.2016
Accessioning Clerk, Tier 3
Clinical Reference Laboratory
05.2010 - 05.2012
Bachelor of Science - Management/ Healthcare
Park University
Associate of Science - Biology PreMed
Kansas City Kansas Community College