Abraham John Suyo
Taipa
Summary
Experienced Property Mixologist with a demonstrated history of working in Hospitality Industry. Skilled in Food and Beverage, Customer Service and Pre - Opening Bar. Proficiency in beverage program and development trend. Demonstrated Strengths in high- volume customer environment.
Overview
14
14
years of professional experience
Work History
Lead of Bar Operations
Hampton Court(The Londoner Grand, Sands China Ltd)
12.2024 - Current
- Elevated customer experiences through personalized services such as mixology demonstrations or custom drink recommendations based on preferences.
- Ensured smooth operations during busy periods by effectively managing front-of-house and back-of-house teams simultaneously.
- Continuously improved bar operations by staying current on industry trends and incorporating relevant best practices into daily routines.
- Reduced waste levels by closely monitoring stock levels, implementing proper rotation practices, and adjusting orders as needed.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Trained and guided team members to maintain high productivity and performance metrics.
- Leading the bar operation for 2 Luxury Buffet Restaurant and Luxury Membership Bar , Total of 121 tables and 357 sitting capacity.
(#22 Asia’s 50 Best Bars 2024)Bar Ops Supervisor
St. Regis Bar Macao
09.2023 - 12.2024
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Managed bar and wait staff and directed hiring program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Hospitality Executive (Property Mixologist)
Hard Rock Hotel & Hotel Ora, Resorts World Sentosa
01.2023 - 09.2023
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Oversees the outlet's bar operations and other bartenders work to ensure positive customer experience.
- Creating menu and promotions for outlets to generate revenue.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Trained new bartenders on mixology techniques, customer service skills, and workplace safety guidelines.
- Increased bar revenue by designing seasonal drink menus that attracted new clientele.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Negotiated with suppliers for better pricing on high-volume ingredients, significantly reducing cost of goods sold.
Senior Bartender (Supervisory)
The Lounge, JW Marriott Macau
08.2022 - 12.2022
- Responsible for Bar operation, productions and outlet training.
- Handling brand activation and events.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both staff and patrons.
Senior Bartender
China Rouge / The Macallan Bar, Galaxy Macau
01.2018 - 07.2022
- Responsible for Event and Beverage Program Planning.
- Working in multiple outlets with the Hotel Beverage Team Department.
Bartender
Center Bar , Galaxy Macau
05.2015 - 12.2017
- Pre - Opening Team
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
Bartender
Oz Bar, Holiday Inn and Suites Makati
07.2014 - 05.2015
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
F&B Captain
The Lancaster Hotel Manila
06.2012 - 05.2013
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Management Trainee
Long Beach Seafood Restaurant
11.2010 - 05.2011
- Explained services and products to customers in friendly and engaging way.
Education
Bachelor of Arts - Hotel & Restaurant Management
Jose Rizal University
Mandaluyong City, Philippined04.2012
Skills
- Hospitality Management
- Hospitality Operations
- Hospitality Engagement
- Costing and Menu Engineering
Accomplishments
- Macau Bartender of the year (2nd runner up) 2021
- Winner of UBCM Cocktail Challenge 2020.
- Flor de Cana Sustainable Cocktail Challenge (Global Finalist)
- Flor de Cana Sustainable Cocktail Challenge Champion (HK & Macau 2019)
- Macau Bartender Gold Pin Finalist 2020
- Havana Club Grand Prix Finalist HK & Macau (Top 3 2018)
- Galaxy Food and Beverage Showtime 2019 (1st runner up)
Timeline
Lead of Bar Operations
Hampton Court(The Londoner Grand, Sands China Ltd)
12.2024 - Current
(#22 Asia’s 50 Best Bars 2024)Bar Ops Supervisor
St. Regis Bar Macao
09.2023 - 12.2024
Hospitality Executive (Property Mixologist)
Hard Rock Hotel & Hotel Ora, Resorts World Sentosa
01.2023 - 09.2023
Senior Bartender (Supervisory)
The Lounge, JW Marriott Macau
08.2022 - 12.2022
Senior Bartender
China Rouge / The Macallan Bar, Galaxy Macau
01.2018 - 07.2022
Bartender
Center Bar , Galaxy Macau
05.2015 - 12.2017
Bartender
Oz Bar, Holiday Inn and Suites Makati
07.2014 - 05.2015
F&B Captain
The Lancaster Hotel Manila
06.2012 - 05.2013
Management Trainee
Long Beach Seafood Restaurant
11.2010 - 05.2011
Bachelor of Arts - Hotel & Restaurant Management
Jose Rizal University
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