Mia Lepp
Wentzville
Summary
Dynamic Aquatics Lead Lifeguard recognized for strong customer service skills and effective communication. Successfully supervised aquatic staff, enforced safety regulations, and provided immediate assistance during emergencies, enhancing overall patron safety and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Aquatics Lead Lifeguard
Wentzville Wrec Center
Wentzville
02.2022 - Current
- Supervised aquatic staff to ensure safety and compliance with swimming regulations.
- Monitored pool activities and provided immediate assistance during emergencies.
- Conducted regular safety drills to maintain readiness and enhance team performance.
- Enforced facility rules to promote a safe environment for all patrons.
- Trained new lifeguards on rescue techniques and emergency response protocols.
- Provided customer service by addressing inquiries and resolving patron concerns promptly.
- Displayed strong customer service skills by responding promptly to patron inquiries or complaints.
- Assessed emergency situations quickly while remaining calm under pressure; administered first aid when necessary.
- Communicated effectively with patrons regarding policies, regulations, and general information about the facility.
Education
High School Diploma -
St. Dominic High School
O'Fallon, MO05-2025
Skills
- Customer service
- Emergency response
- Team leadership
- Safety compliance
- First aid training
- Conflict resolution
- Time management
- CPR
Affiliations
- I love working out
Accomplishments
- Head of House at my highschool that required communication skills with adults and leading 100+ kids.
- A+ scholarship
Certification
- CPR certified
Timeline
Aquatics Lead Lifeguard
Wentzville Wrec Center
02.2022 - Current
High School Diploma -
St. Dominic High School
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