Mia chan
Macao
Summary
Results-driven HR and Recruitment Professional with 5+ years of experience in talent acquisition, employee relations, and HR operations. Proven ability to streamline recruitment processes, manage overseas hiring, and ensure compliance with employment regulations. Strong background in banking and sales, with expertise in customer service, account management, and business development. Adept at cross-departmental coordination, policy implementation, and resolving complex HR and operational challenges.
Overview
8
8
years of professional experience
Work History
Account Executive
Citra Employment Services Company Limited
02.2023 - Current
- Screened and shortlisted qualified overseas candidates, ensuring optimal resume presentation.
- Coordinated and conducted video interviews between employers and potential hires.
- Prepared and finalized job offer documents, employment contracts, and onboarding paperwork.
- Managed documentation, including passport collection, identification verification, and certification for overseas employment.
- Liaised with the Macau Immigration Department to process work permits and visas efficiently.
- Facilitated pre-departure briefings, ensuring smooth transitions for candidates and employers.
Clerk, Human Resources Department
Ying Hai Group Holdings Company Limited
07.2020 - 04.2022
- Executed full-cycle HR functions, including recruitment, payroll, compensation & benefits, performance appraisals, and employee relations.
- Drafted and processed employment-related documentation (e.g., offer letters, promotion/transfer letters, termination notices).
- Developed and implemented company policies, employee handbooks, and standardized employment contracts.
- Supervised office administration tasks, providing guidance to junior staff.
Senior Clerk
Luso International Banking Limited
01.2020 - 03.2020
- Managed account openings and maintenance for individual and corporate clients.
- Analyzed customer financial needs and recommended suitable banking products/services.
- Promoted new banking products and special offers to enhance customer engagement.
- Prepared detailed customer service reports and business performance analyses.
Assistant, Human Resources Department
Million Dragon Hotel
04.2019 - 01.2020
- Maintained accurate and up-to-date HR records in the company database.
- Supported recruitment efforts, including job postings, interview scheduling, and candidate briefings on company benefits.
- Oriented new hires, ensuring compliance with company policies and procedures.
- Addressed employee inquiries regarding HR policies, insurance claims, and benefits.
- Processed work-related accident reports and facilitated necessary follow-ups.
Account Officer, Sales Department
Macau Pass S.A.
09.2017 - 04.2019
- Achieved departmental KPIs through proactive sales and customer engagement.
- Resolved customer complaints and feedback, implementing improvements where necessary.
- Promoted company products in alignment with marketing strategies to attract new clients.
- Investigated and resolved merchant-related issues, identifying root causes and implementing corrective actions.
- Managed data processing and daily administrative tasks efficiently.
Education
Bachelor of Business Administration -
University of Macau
01.2017
High School - Chinese Section
Santa Rosa de Lima High School
01.2013
Skills
- Recruitment & Talent Acquisition – Candidate screening, interview coordination, onboarding
- HR Operations – Payroll, benefits administration, policy development, employee relations
- Visa & Work Permit Processing – Macau Immigration procedures, overseas hiring documentation
- Client & Stakeholder Management – Employer-candidate liaison, conflict resolution
- Banking & Sales – Account management, customer service, business development
- Administrative Efficiency – Database management, report generation, compliance tracking
- Languages – Fluent in English, Mandarin, and Cantonese (if applicable)
Timeline
Account Executive
Citra Employment Services Company Limited
02.2023 - Current
Clerk, Human Resources Department
Ying Hai Group Holdings Company Limited
07.2020 - 04.2022
Senior Clerk
Luso International Banking Limited
01.2020 - 03.2020
Assistant, Human Resources Department
Million Dragon Hotel
04.2019 - 01.2020
Account Officer, Sales Department
Macau Pass S.A.
09.2017 - 04.2019
Bachelor of Business Administration -
University of Macau
High School - Chinese Section
Santa Rosa de Lima High School
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