Mercedes Jacobs
Belton
Summary
Mental health professional with seven years of experience in behavioral health settings, recognized for delivering high-quality care to individuals facing mental health challenges. Background includes roles as a mental health technician, qualified behavioral health provider, and admissions coordinator, contributing to improved patient outcomes. Committed to fostering positive change and enhancing community well-being through effective communication and resource coordination. Eager to leverage skills in a new role focused on impactful social work.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Discharge Planner
Rediscover
Kansas City
01.2026 - Current
- Assessed client needs, developed discharge plans, and coordinated follow-up services for adults to facilitate smooth transitions.
- Ensured clients accessed necessary services to enhance community functioning and overall well-being.
- Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.
- Collected and documented client information and interactions within Rediscover's electronic medical record to support continuity of care.
Clinical Services Specialist
reStart Inc
Kansas City
02.2025 - Current
- Provides mental health crisis counseling, safety planning, and connects participants to community mental health services.
- Facilitates psycho-educational groups daily for all participants enrolled in reStart housing programs.
- Communicated with partner agencies to enhance access to supportive mental health services for program participants.
- Modeled positive relationship building by equitably treating participants, staff, and volunteers with care, kindness, respect, safety, and dignity, fostering a supportive environment.
- Demonstrates ability to work effectively and collaboratively with a culturally and socioeconomically diverse population of participants, service providers, and staff.
- Values diversity and possesses an understanding of multicultural and cultural competencies; understands power, privilege, and inequity.
- Monitors and supervises designated program participants.
- Works in collaboration with reStart team members to facilitate a team environment.
- Attended scheduled team meetings to discuss program updates and strategies.
- Participated in developing, implementing, and evaluating plans and processes to achieve annual goals and grant outcomes.
- Implements and ensures adherence to reStart policies and procedures.
- Ensures all documentation is timely, accurate, and well written.
- Knowledge of and the ability to interpret and apply laws, rules, policies, and procedures relating to housing assistance programs.
Referral Program Coordinator
reStart Inc.
Kansas City
06.2024 - 02.2025
- Coordinated referrals from multiple community contracts, qualifying them for specific programs and collaborating with community partners to facilitate transfers and move-ins.
- Participates in developing, implementing, and evaluating plans, work processes, systems, and procedures to achieve annual goals, objectives, work standards, and grant outcomes of referral programs.
- Ensures timely data input into multiple databases to meet funding requirements and statistical reporting.
- Promoted and maintained community partnerships, enhancing participants' ability to build supportive networks.
- Audits case files for accuracy and adherence to policies, procedures, and regulations.
- Prepares and aids in contract monitoring visits and reports.
- Analyzed and developed policies and procedures, ensuring alignment with program goals and compliance standards.
- Models positive and healthy relationship building by treating all participants, staff, and volunteers equitably with caring, kindness, respect, safety, and dignity.
Admissions Coordinator
Conway Behavioral Health Hospital
Conway
07.2023 - 05.2024
- Handle emergency admissions by coordinating rapid admission procedures and ensuring immediate care for critical patients.
- Coordinated admission process, facilitating paperwork and documentation to ensure compliance and efficiency.
- Liaised between patients, families, and healthcare providers to enhance communication and support throughout admissions.
- Managed intake process, collecting essential information from patients and families to streamline admissions.
- Work with insurance companies to verify coverage, obtain authorizations, and assist patients with understanding their insurance benefits.
Qualified Behavioral Healthcare Provider
Pinnacle Pointe Outpatient Clinic
Conway
11.2022 - 05.2024
- Provided immediate support and intervention during mental health crises, coordinating with emergency services.
- Implemented evidence-based therapeutic interventions, including individual counseling, group therapy, and family therapy, to support patient recovery.
- Work closely with psychiatrists, psychologists, social workers, nurses, and other healthcare professionals to ensure coordinated and comprehensive care.
- Monitored and evaluated effectiveness of interventions, adjusting treatment plans to enhance patient outcomes.
- Established and maintained relationships with community organizations and resources, facilitating seamless transitions and ongoing support for patients.
Mental Health Technician
Pinnacle Pointe Hospital
Little Rock
09.2018 - 05.2024
- Monitored and observed patients to assess mental and emotional status, intervening during crisis situations to provide immediate assistance and support.
- Conduct initial assessments of patients' mental health conditions and ongoing progress.
- Provided direct care and support to individuals with mental health disorders by administering medications and monitoring their effects.
- Provided emotional and behavioral support to patients through active listening and empathy, fostering a trusting therapeutic relationship.
- Lead or participate in group therapy sessions and activities.
- Work closely with other healthcare professionals, such as psychologists, social workers, and nurses to assist in implementing therapeutic interventions and treatment plans.
- Maintained accurate, up-to-date records of patient interactions and treatment plans to track progress and inform care decisions.
- Ensure the safety of patients and staff, including implementing appropriate safety protocols.
Operations Associate
JackPocket
Little Rock
03.2022 - 07.2023
- Managed and enhanced customer relationships through effective communication and sales support, fostering loyalty.
- Ensure adherence to regulatory requirements and company policies in lottery operations.
- Assisted in organizing promotional events and campaigns, driving increased lottery ticket sales.
- Provide information to customers regarding lottery games, rules, and promotional offers.
- Resolved customer inquiries regarding lottery operations.
- Oversaw the inventory of lottery tickets, ensuring accurate tracking and restocking.
Patient Care Tech/Phlebotomist
Baptist Health Hospital
North Little Rock
02.2017 - 09.2018
- Utilized knowledge of venipuncture techniques to safely and efficiently draw blood, minimizing patient discomfort.
- Collected blood specimens from patients in various healthcare settings, ensuring accuracy and adherence to established protocols.
- Monitored and documented vital signs, including blood pressure, temperature, and heart rate, to ensure accurate assessments.
- Supported nurses and healthcare professionals in delivering quality patient care services.
- Responded promptly to patient calls, addressing their immediate needs and concerns.
- Prepared and maintained medical equipment for various procedures.
- Followed established protocols and procedures to ensure the highest standard of patient care.
- Collaborated with interdisciplinary teams to enhance comprehensive and holistic patient care.
Residential Care Tech
Conway Human Development Center
Conway
09.2014 - 02.2017
- Delivered direct care and support to psychiatric patients, aligning with individualized treatment plans to enhance patient well-being.
- Facilitated activities of daily living, including hygiene, nutrition, and mobility, to foster patient independence and quality of life.
- Supported nursing staff by monitoring and documenting patient behaviors, ensuring accurate records of observations for effective treatment.
- Ensured a safe and therapeutic environment by enforcing hospital policies and protocols.
- Participated in patient rounds, reporting observations and updates to the nursing and medical staff.
- Responded promptly to crisis situations and alerted the appropriate personnel.
- Participated in ongoing training and professional development to enhance skills in mental health care.
Cashier/ Sales Associate
Walmart
Conway
05.2013 - 09.2014
- Provided exceptional customer service, addressing inquiries, resolving issues and ensuring a positive shopping experience.
- Collaborated with team members to exceed sales targets and effectively address customer needs.
- Maintained organized checkout area, restocking merchandise and managing inventory to enhance customer flow.
- Assisted in merchandising and replenishing stock on the sales floor.
- Contributed to clean and organized store environment, supporting a positive shopping experience.
- Participated in regular training sessions to stay updated on product knowledge and sales techniques.
Education
Master's degree - Social Work
Walden University
Minneapolis, MN08-2025
Bachelor of Arts - Communication and Public Relations
University of Central Arkansas
Conway, AR05-2014
Skills
- Care coordination
- Patient assessment
- Intake coordination
- Resource coordination
- Case management
- Treatment planning
- Trauma-Informed Care
- Cultural Competence
- Patient support
- Patient advocacy
- Conflict resolution
- Conflict management
- Liaison and communication
- Organizational skills
- Customer relationship management
Certification
• CPR Certification
• BLS Certification
• BLS Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Discharge Planner
Rediscover
01.2026 - Current
Clinical Services Specialist
reStart Inc
02.2025 - Current
Referral Program Coordinator
reStart Inc.
06.2024 - 02.2025
Admissions Coordinator
Conway Behavioral Health Hospital
07.2023 - 05.2024
Qualified Behavioral Healthcare Provider
Pinnacle Pointe Outpatient Clinic
11.2022 - 05.2024
Operations Associate
JackPocket
03.2022 - 07.2023
Mental Health Technician
Pinnacle Pointe Hospital
09.2018 - 05.2024
Patient Care Tech/Phlebotomist
Baptist Health Hospital
02.2017 - 09.2018
Residential Care Tech
Conway Human Development Center
09.2014 - 02.2017
Cashier/ Sales Associate
Walmart
05.2013 - 09.2014
Master's degree - Social Work
Walden University
Bachelor of Arts - Communication and Public Relations
University of Central Arkansas