Kenneth Mills
Bolivar
Summary
Dynamic business owner with a proven track record at Menny Skills Home Improvements, excelling in project management and customer relations. Expert in financial reporting and inventory control, I enhanced operational efficiency and improved client satisfaction rates. Committed to quality assurance and staff development, I drive successful outcomes through strategic decision-making and effective communication.
Overview
8
8
years of professional experience
Work History
Business Owner/Operator
Menny Skills Home Improvements
02.2020 - Current
- Managed daily operations to ensure efficient workflow and quality service delivery.
- Developed project plans to streamline home improvement processes and enhance customer satisfaction.
- Trained and mentored new team members on installation techniques and safety protocols.
- Oversaw budgeting and financial management to maintain profitability across all projects.
- Implemented inventory management systems to optimize material costs and reduce waste.
- Cultivated client relationships through effective communication and timely project updates.
- Coordinated subcontractors and vendors to ensure adherence to timelines and quality standards.
- Evaluated project outcomes to identify areas for improvement and drive operational efficiency.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Home Remodeler
O'hara Construction of the Ozarks
05.2019 - 01.2020
- Assisted in demolition and site preparation for residential remodeling projects.
- Utilized power tools and equipment to execute installation tasks efficiently.
- Collaborated with team members to ensure project timelines were met consistently.
- Followed safety protocols to maintain a secure work environment on job sites.
- Conducted quality inspections of completed work to ensure adherence to standards.
- Maintained inventory of materials and tools, ensuring availability for ongoing projects.
- Adapted quickly to changing project requirements while maintaining high-quality workmanship.
- Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
- Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
- Continuously expanded knowledge of current and emerging construction techniques, materials, and best practices to maintain a competitive edge in the home remodeling market.
- Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
- Ensured safety compliance at worksites, conducting regular inspections and addressing potential hazards promptly.
- Collaborated with architects and designers to develop innovative solutions for complex remodeling challenges.
- Improved client satisfaction with meticulous attention to detail in custom carpentry and finishing work.
- Achieved high customer satisfaction ratings, meticulously addressing all post-completion concerns and adjustments.
- Boosted property value, completing comprehensive kitchen and bathroom renovations.
Granite Fabricator/installer
Custom Granite and Tile
08.2017 - 09.2019
- Operated advanced CNC machinery for precision cutting and shaping of granite surfaces.
- Collaborated with design teams to interpret blueprints and meet client specifications.
- Inspected finished products for quality control, ensuring adherence to industry standards.
- Trained junior fabricators on equipment operation and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced waste.
- Coordinated with installers to schedule deliveries and optimize site readiness.
- Developed maintenance schedules for equipment to minimize downtime and extend lifespan.
- Contributed to increased business revenue by consistently meeting client expectations for quality and timely delivery of finished products.
- Minimized errors in final products with thorough quality control checks before installation at client sites.
- Ensured customer satisfaction by delivering high-quality craftsmanship in granite installations for kitchens, bathrooms, and outdoor areas.
- Managed time effectively while juggling multiple projects simultaneously without compromising attention to detail or quality standards set forth by the company guidelines.
- Showcased flexibility in skillset by expertly fabricating various materials such as marble, quartz, limestone, and other natural stones.
- Demonstrated expertise in operating bridge saws, edge polishers, CNC machines, and other essential tools for successful granite fabrication tasks.
- Increased workshop productivity through regular maintenance of machinery ensuring minimal downtime due to technical issues.
- Upheld a high standard of workmanship by consistently producing aesthetically pleasing results that exceeded client expectations.
- Enhanced project efficiency by accurately measuring, cutting, and shaping granite materials for custom installations.
- Reduced material waste by implementing precise measurements and fabrication techniques in all projects.
- Supported company growth by training new hires on proper fabrication techniques and safety procedures within the workshop environment.
- Used personal protective gear to eliminate exposure to harmful dust, fumes and materials.
- Smoothed uneven surfaces using sanding equipment to produce high-quality finished products.
- Resolved equipment issues on-site to minimize downtime and maintain workflow efficiency.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
Education
Culinary - Culinary Arts
Clearfield Job Corps
Clearfield, UT01.2006
No Degree - Building Maintenance.
Vatterott College
SpringfieldGED - Solids
Great Basin High
Clearfield, UT07.2006
Skills
- Small business operations
- Sales tactics
- Personnel management
- Financial reporting
- Inventory control
- Business process optimization
- Contract negotiation
- Contractor negotiations
- Operations management
- Sales strategy
- Contract management
- Customer relations
- Employee training
- Quality assurance
- Start-up operations
- Cost control and budgeting
- Attention to detail
- Purchasing and planning
- Bookkeeping
- Staff hiring
- Sales development
- Cost analysis and savings
- Driven and determined
- Budget control
- Project management
- Strategic Decision-making
- Verbal and written communication
- Inventory management
- Business leadership
- Staff training/development
- Product development
- Business management
- Decision-making
- Scheduling
Timeline
Business Owner/Operator
Menny Skills Home Improvements
02.2020 - Current
Home Remodeler
O'hara Construction of the Ozarks
05.2019 - 01.2020
Granite Fabricator/installer
Custom Granite and Tile
08.2017 - 09.2019
Culinary - Culinary Arts
Clearfield Job Corps
No Degree - Building Maintenance.
Vatterott College
GED - Solids
Great Basin High