Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Menkara Rahman

Florissant

Summary

Dynamic manager with a proven track record at Tony's, excelling in team leadership and customer service. Expert in vendor management and strategic planning, fostering strong relationships that enhance operational efficiency. Recognized for mentoring staff and implementing process improvements, resulting in increased customer satisfaction and loyalty.

Overview

14
14
years of professional experience

Work History

Manager

Tony's
05.2022 - 02.2025
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Purchased food and cultivated strong vendor relationships.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Captain Waiter

Tony's
02.2011 - 05.2022
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Trained and managed dining room staff with diverse service backgrounds.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Showed high-level understanding of fine dining standards and practices.
  • Maintained updated inventory of alcoholic beverages and serving supplies.
  • Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
  • Coordinated dining room staff schedules to provide adequate floor coverage.
  • Prepared specialty desserts for customers for special occasions.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Trained staff members on use of POS system.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised server staff and simultaneously served personal section of tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Greeted new customers, discussed specials, and took drink orders.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.

Education

High School Diploma -

Central Visual And Performing Arts
St Louis, MO
06-1997

Skills

  • Clear communication
  • Schedule preparation
  • Policy and procedure development
  • Customer service
  • Vendor management
  • Decision-making
  • Networking strategies
  • Documentation and reporting
  • Negotiation
  • Work prioritization
  • Verbal and written communication
  • Strategic planning
  • Expense tracking
  • Staff training and development
  • Team leadership
  • Emergency response
  • Coaching and mentoring
  • Cross-functional team management

Affiliations

  • US Army

Timeline

Manager

Tony's
05.2022 - 02.2025

Captain Waiter

Tony's
02.2011 - 05.2022

High School Diploma -

Central Visual And Performing Arts

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Menkara Rahman