Melvonde Jones
Wentzville
Summary
Detail-oriented professional with strong problem-solving and troubleshooting skills, adept at improving performance and ensuring efficient workflows. Proven ability to communicate effectively and build trust with clients, seeking to leverage customer service experience and technical abilities in a Help Desk Analyst role. Ready to support and grow with a dynamic team.
Overview
9
9
years of professional experience
Work History
IT Helpdesk Analyst
True Manufacturing Company
O'Fallon, MO
05.2025 - Current
- Resolved technical issues for end-users, enhancing overall user satisfaction and productivity.
- Provided support for hardware and software installations, ensuring seamless integration within the network environment.
- Improved customer satisfaction by quickly and efficiently resolving IT issues.
Mover
Hazzard Moving & Storage Company
St Louis, MO
05.2023 - 05.2025
- Built trust.
- Maintained efficient workflow during projects.
- Strengthened relationships with clients.
Front Counter Cashier
Raising Cane's Chicken Fingers
St. Louis, MO
03.2022 - 01.2023
- Learned Cooking and other roles to provide skilled assistance to other sections during slow customer periods.
- Helped customers make purchasing decisions.
- Approached every question or concern with a calm and level-headed approach to successfully address any need.
Stocker
Amazon Fulfillment Center STL8
Saint Charles, MO
04.2020 - 09.2021
- Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used RF scanners to track merchandise and double-check container contents.
- Organized warehouse and stockroom areas using forklifts and pallet jacks.
Dishwasher
Imo's Pizza
Troy, MO
05.2017 - 12.2019
- Loaded and unloaded dishwashers efficiently, hand-washing any large pots or items that chefs used on a regular basis.
- Performed various kitchen maintenance tasks, such as cleaning the dining room and Helping others with there tasks.
- Built strong bonds with my coworkers by promoting a team-oriented atmosphere.
Education
Associates of Information Of Technology - Information Technology
Ranken Technical College
01-2026
High School - undefined
Troy Buchanan High School
MO01-2019
Skills
- Scanner operation
- Performance improvement
- Restocking skills
- Efficient precision
- Customer service
- Problem-solving
- Troubleshooting
- Analytical thinking
Timeline
IT Helpdesk Analyst
True Manufacturing Company
05.2025 - Current
Mover
Hazzard Moving & Storage Company
05.2023 - 05.2025
Front Counter Cashier
Raising Cane's Chicken Fingers
03.2022 - 01.2023
Stocker
Amazon Fulfillment Center STL8
04.2020 - 09.2021
Dishwasher
Imo's Pizza
05.2017 - 12.2019
High School - undefined
Troy Buchanan High School
Associates of Information Of Technology - Information Technology
Ranken Technical College