Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MELLISSA BROTHERTON

Lebanon

Summary

Goal-oriented Customer Service Representative that takes initiative and build cordial relationships with customers and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about multiple practices and documentation requirements.

Overview

18
18
years of professional experience

Work History

Customer Account Specialist

Marine Electrical Products
10.2016 - 08.2025
  • Developed and maintained customer relations.
  • Worked with Vendors/Customers in purchasing orders from the marine industry to supply their demand for production.
  • Running and creating Invoices for purchases and inventory.
  • Running and creating Excel spreadsheets to keep collective track of Purchase orders and inventory.
  • Answering Phones and transferring calls.
  • Reason for Leaving: Still employed- Increase of Income
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Senior Assistant Manager

Security Finance Corporation
06.2011 - 04.2016
  • Coordinated and oversaw the daily duties of branch personnel.
  • Developed and maintained customer relations.
  • Maintained office cash with accuracy and security.
  • Achieved account gain through approved loan judgement and effective customer solicitation.
  • Ensured prompt completion of loan applications.
  • Minimized delinquent debt through collection activities both by telephone and field work.
  • Train branch personnel in all phases of branch operations.
  • Ensure compliance with company record-keeping procedures.
  • Ensure reporting of branch figures to corporate office for accounting purposes.
  • Prepared and assisted with income tax returns for customers while being IRS compliant.
  • Reason for leaving: Please see me

Company Trainer/Floor Supervisor

Pinnacle Telemarketing
02.2008 - 03.2011
  • Coached and mentored new hires through shadowing/nesting and on the floor support to improve performance.
  • Trained new employees a knowledge of the computer software program and the WELLCARE medical claims programming used to be able to perform the correct job duties.
  • Generated reports and track progress of trainees and personnel during training period.
  • Maintained a level of expertise regarding business processes, Corporate initiatives and has a thorough understanding of the training program and quality call monitoring guidelines and operation metrics.
  • Assisted in the elevation of the effectiveness of training based upon formal and informal feedback from customers and the end users.
  • Conducted training needs analyses based on gap assessment methodologies providing solutions and follow through training plans.
  • Reason for leaving: Business Closed

Education

High School Diploma -

Lebanon Senior High School
Lebanon, MO
01.1998

Skills

  • Financial acumen
  • Client retention strategies
  • Industry expertise
  • Billing issue resolution
  • Billing resolutions
  • Customer relationship development
  • Due diligence
  • Documentation skill
  • Account updating
  • Microsoft office proficiency
  • Customer engagement
  • Document management

Languages

English

Timeline

Customer Account Specialist

Marine Electrical Products
10.2016 - 08.2025

Senior Assistant Manager

Security Finance Corporation
06.2011 - 04.2016

Company Trainer/Floor Supervisor

Pinnacle Telemarketing
02.2008 - 03.2011

High School Diploma -

Lebanon Senior High School

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MELLISSA BROTHERTON