Melissa Wallace
Pevely
Summary
Dynamic Patient Care Technician and Sales Recruiter with a proven track record at Mercy South Hospital and AFLAC. Excelled in vital signs monitoring and infection prevention, enhancing patient safety and comfort. Skilled in empathic listening, effectively assessing and meeting client needs. Spearheaded onboarding programs, improving new hire retention by 30%.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
Mercy South Hospital
02.2024 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Empathic listener
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Active listener
- Attending to Behavior Health patients.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
SALES AND RECRUITER
AFLAC
01.2018 - 03.2024
- Operated and maintained applicant tracking and candidate management systems.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Coordinated schedules to arrange management interviews with applicants.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and implemented onboarding and orientation programs for new employees.
Education
Master of Science - Mental Health Counseling
Capella University
Minneapolis, MN03-2028
Bachelor of Arts - Business Administration
Northcentral University
San Diego, CA06-2014
Skills
- Restocking supplies
- Healthy meal preparation
- Infection prevention
- Vital signs monitoring
Aflac award 2021
I was the #1 account opener for 2022.
Timeline
Patient Care Technician
Mercy South Hospital
02.2024 - Current
SALES AND RECRUITER
AFLAC
01.2018 - 03.2024
Master of Science - Mental Health Counseling
Capella University
Bachelor of Arts - Business Administration
Northcentral University
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