Melissa Walker
Udall
Summary
Management professional with extensive experience in child development and team supervision. Proven ability to enhance student outcomes through effective program management across educational settings. Expertise in technical writing, document management, and administrative support, ensuring operational efficiency.
Overview
22
22
years of professional experience
Work History
Engineering Documentation Specialist
Perennial Energy
02.2025 - Current
- Wrote operation and maintenance manuals for flare station systems to ensure clarity and compliance with operational standards.
- Monitored service technician documentation submissions and communicated daily with technicians to ensure accurate documentation of service trips, including site pictures and daily trip reports.
- Scanned and filed vendor documentation, bills of lading, and part calibrations to maintain organized and accessible records.
- Employed various software tools, including ADP, Adobe PDF, and Microsoft Office, to support daily operational tasks.
- Applied effective writing, task management, and listening skills to improve team communication.
- Ability to read blue prints to locate parts within system to obtain part serial numbers and ensure proper location.
- Assisted various departments with administrative tasks to enhance overall efficiency.
Supervisor
United States Postal Service
07.2016 - 12.2024
- Supervision of approximately 50 mail carriers and 9 mail clerks.
- Managed timekeeping processes, including clock ring entries, leave time input, and resolution of clock ring errors.
- Scheduling of mail carriers and mail clerks.
- Customer service handling customer complaints, missing packages, and mail delivery issues.
- Monitored and documented mail volume metrics to ensure compliance with operational standards.
- Administered disciplinary actions for minor infractions, issuing letters of warning for performance issues, policy violations, and attendance.
- Submission of daily, weekly, and monthly reports-verifying all mail has gone out for delivery, return times of carriers, mail volumes, all scans performed, and office performance.
- Executed administrative responsibilities by compiling and submitting employee training documents and records to support HR functions.
Intern
Howell County Children’s Division-DSS
07.2012 - 11.2012
- Accompanied investigators on child abuse investigations, safe exams, forensic interviews, polygraph tests, home visits, and visits with incarcerated parents and minors to support comprehensive case assessments.
- Shadowed child abuse/neglect investigators and family centered service case workers to gain insights into case management and intervention strategies.
- Managed office tasks, including note taking during client meetings and investigations, typing client correspondence, data entry of investigative reports, and maintaining organized filing systems.
- Researched and completed 2 parent resource manuals used for parent education.
Program Director
West Plains R-7 School District
08.2008 - 11.2012
- Administrator of before/after school education program within school district for K-8 including management of 250 students and 30 staff members within 3 locations.
- Monitored student academics and behaviors, providing data indicating program participation contributed to 50% of students achieving proficient or master levels in annual statewide testing.
- Managed program financials, overseeing tuition payments and coordinating quarterly grant funding requests to ensure program sustainability.
- Submitted quarterly and annual grant reporting.
- Began as Site Coordinator in 2008 overseeing one school site and was promoted in 2011 to program director overseeing entire program which consisted of three school sites.
- Grant writing and seeking outside funding-program awarded Dollar General Literacy Foundation grant in 2011.
- Facilitated monthly advisory council meetings with school administration, parents, teachers, and community leaders to discuss program updates and financial standings.
- Coordinated advertising strategies for new enrollment, utilizing radio, electronic signage, monthly newsletters, open house booths, and promotions at local JCPenney to increase visibility and attract participants.
- Interviewed and trained new staff members.
Owner/Office Manager
Walkers Drywall
01.2004 - 05.2008
- Provided customer service, scheduled estimates and jobs, secured regular contracts, submitted invoices, and collected payments.
- Utilized QuickBooks daily to manage financial transactions and maintain accurate records.
- Data entry, accounts payables/receivables, billing, payroll, company 941 quarterly tax submission, submitting employee child support payments, time records.
- Managed employee insurance, processed pay raises and bonuses, and handled child support payments.
- Maintained workers' compensation insurance, filed workers' compensation claims, and managed employee records.
- Ensured compliance with all federal, state, and local regulations.
- Selling of drywall & paint supplies, tinting of paint, inventory, stocking floor shelves.
- Entering W-4, I-9, 1099, and W-2 forms.
- Operated office equipment, including fax machines, printers, scanners, and computers, to facilitate daily administrative functions.
Education
MBA - Masters in Business Administration
University of Phoenix
Phoenix, AZ07-2020
BS - Child and Family Development
Missouri State University
Springfield, MO12-2012
AA - General Studies
Missouri State University-WP
West Plains, MO05-2010
AS - Child and Family Development
Missouri State University-WP
West Plains MO05-2008
HS Diploma -
Naperville Central High School
Naperville IL01-1996
Skills
- Technical writing
- Document management
- Blueprint reading
- Regulatory compliance
- Report generation
- Quickbooks Pro-21 yrs exp
- Microsoft Office: Excel
- Microsoft Office: Word
- Microsoft Office: PowerPoint
- Microsoft Office: Publisher
- Microsoft Office: Outlook
- ADP software
- POS systems
- Data Entry 9888 KPH
- Type 60 WPM
- Attention to detail
- Time management
- Task prioritization
- Task prioritization
- Attention to detail
References
- Cindy McKinney, Postmaster, (828)223-7435
- Malisa Sibble, Postmaster, (585)808-6900
Professional Achievements
- Missouri Business Women in Transition Scholarship, 12/11
- Internship-Howell County Children’s Division-DSS (320 hours), 07/12-11/12, Job shadowed child abuse/neglect investigators and family centered service case workers. Accompanied workers on investigations, child safe exams/forensic sexual abuse interviewing, polygraph testing, home visits, and visits with incarcerated parents and minors. Performed light office duties: note taking during meetings with clients, investigations, and exams; typing of client letters; data entry of investigative reports; making copies; and filing. Researched and completed 2 parent resource manuals used for parent education.
Personal Information
Typing Speed: 60 WPM
Timeline
Engineering Documentation Specialist
Perennial Energy
02.2025 - Current
Supervisor
United States Postal Service
07.2016 - 12.2024
Intern
Howell County Children’s Division-DSS
07.2012 - 11.2012
Program Director
West Plains R-7 School District
08.2008 - 11.2012
Owner/Office Manager
Walkers Drywall
01.2004 - 05.2008
MBA - Masters in Business Administration
University of Phoenix
BS - Child and Family Development
Missouri State University
AA - General Studies
Missouri State University-WP
AS - Child and Family Development
Missouri State University-WP
HS Diploma -
Naperville Central High School