- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
Melissa Thuro
Springfield
Summary
Dynamic professional with extensive experience at Amazon and O'Reilly Auto Parts, excelling in warehouse safety and customer service. Proven ability to enhance team collaboration and streamline operations, ensuring quality control and timely project execution. Recognized for strong communication skills and attention to detail, fostering positive work environments and achieving high visitor satisfaction.
Enthusiastic associate willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
18
18
years of professional experience
Work History
FC Associate RSR Delivery Station
Amazon
09.2022 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks and other equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Kept work areas neat, clean and free from debris.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Interacted with associates, DSP drivers and flex drivers in friendly and knowledgeable way.
- ASC member
Tour Guide
Pythian Castle
03.2018 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Ensured safety and comfort for all participants, promptly addressing any concerns or emergencies that arose.
- Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
- Established positive relationships with tour members through fun and engaging conversation.
Executive Assistant to the VP of Loss Prevention
O'Reilly Auto Parts
01.2007 - 03.2017
- Boosted team morale by fostering a positive work environment through effective conflict resolution and proactive problem-solving measures.
- Supported the successful execution of departmental initiatives by coordinating resources, tracking progress, and providing regular updates to involved parties.
- Improved information flow between departments by serving as a liaison between the Vice President and other executives or team members.
- Streamlined communication for the Vice President by handling phone calls, emails, and in-person inquiries.
- Safeguarded sensitive company information through strict adherence to confidentiality protocols when handling documents and communications.
- Demonstrated adaptability by seamlessly adjusting to shifting priorities while maintaining focus on long-term goals set forth by the Vice President.
- Enabled timely decision-making with accurate record-keeping of meeting minutes, action items, and follow-up tasks.
- Enhanced executive productivity by managing schedules, organizing travel arrangements, and coordinating events.
- Used advanced software to prepare documents, reports, and presentations.
- Worked with senior management to initiate new projects and assist in various processes such as inventory for 3600 stores and employee case files.
Education
No Degree - Anthropology
Southwest Missouri State University
Springfield, MOHigh School Diploma -
Glendale High School
Springfield, MO05-2000
Skills
- Warehouse safety
- Workplace organization
- Time management
- Quality control
- Troubleshooting techniques
- Teamwork and collaboration
- Attention to detail
- Customer service
- Excellent communication
- Motivated team player
- Safety processes and procedures
Interests
Timeline
FC Associate RSR Delivery Station
Amazon
09.2022 - Current
Tour Guide
Pythian Castle
03.2018 - Current
Executive Assistant to the VP of Loss Prevention
O'Reilly Auto Parts
01.2007 - 03.2017
No Degree - Anthropology
Southwest Missouri State University
High School Diploma -
Glendale High School