Melissa Taylor
Poplar Bluff
Summary
Dynamic professional with a proven track record at The Home Depot, excelling in customer service and team collaboration. Skilled in optimizing inventory management and enhancing employee satisfaction, I leverage problem-solving abilities to drive sales and improve operational efficiency. Committed to fostering a positive work environment while ensuring adherence to safety protocols.
Experienced and motivated Department Supervisor with 4-year background independently managing 3 departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization.
Overview
11
11
years of professional experience
Work History
Department Supervisor
The Home Depot
05.2021 - Current
- Supervised daily operations, ensuring staff adherence to safety protocols and company policies.
- Trained and mentored team members on product knowledge and customer service excellence.
- Coordinated inventory management, optimizing stock levels to meet customer demand efficiently.
- Analyzed sales data to identify trends, implementing strategies for improved product placement.
- Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
- Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
- Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
- Developed strong relationships with vendors to ensure availability of high-quality products at competitive prices.
- Increased sales in the specialty department through effective merchandising and product promotion.
Medical Records and Health Information Technician
Poplar Bluff Regional Medical Center
07.2020 - 05.2021
- Managed electronic health records ensuring accuracy and compliance with regulatory standards.
- Developed and implemented efficient processes for data entry and retrieval, enhancing workflow productivity.
- Collaborated with healthcare teams to resolve discrepancies in patient information, improving data integrity.
- Trained new staff on systems and procedures, fostering a knowledgeable team environment.
- Streamlined medical coding processes using advanced software tools, reducing errors in billing submissions.
Order Fulfillment Associate
The Home Depot
06.2019 - 06.2020
- Coordinated order processing and fulfillment to ensure timely delivery of products.
- Managed inventory levels, optimizing stock availability and reducing delays.
- Trained new associates on operational procedures and safety protocols.
- Utilized warehouse management systems to track shipments and monitor performance metrics.
- Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.
Youth Development Professional
Boys and Girls Club
03.2018 - 11.2019
- Developed and implemented engaging educational programs for youth development.
- Fostered positive relationships with participants, parents, and community stakeholders.
- Led workshops to enhance life skills, promoting personal growth and resilience.
- Mentored junior staff, providing guidance on program execution and participant engagement.
- Assisted with educational needs through tutoring and homework assistance.
- Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
Visual Merchandising Manager
JCPenney
01.2015 - 01.2018
- Developed and executed innovative visual merchandising strategies to enhance customer engagement and drive sales.
- Collaborated with cross-functional teams to align merchandising displays with seasonal promotions and brand initiatives.
- Trained and mentored staff on best practices in visual presentation, ensuring consistency across all store locations.
- Analyzed customer feedback and sales trends to optimize product placement and improve overall store aesthetics.
- Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.
Education
No Degree - Nursing
Southeast Missouri State University
Cape Girardeau, MO05-2024
High School Diploma -
Poplar Bluff Senior High
Poplar Bluff, MO05-2016
Skills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Customer relations
- Lift Driver
- Back up ASDS
- Adaptability and flexibility
- Willingness to learn
- Risising Star Program
- DSAD Program
- Teamwork and collaboration
- Multitasking and prioritizing
- Attention to detail
- Reliability
Accomplishments
Some of the things I have accomplished is attending offsite training, such as Rising Star and DSAD programs. I have also been the VOA Captain for our store for 2 years. While being captain of our store seen some of the highest VOA results. Currently serving my third years as the New Hire Coach Captain. I became the back-up ASDS four years ago and still currently writing the schedules when needed. At previous jobs I've attended first aid training.
Timeline
Department Supervisor
The Home Depot
05.2021 - Current
Medical Records and Health Information Technician
Poplar Bluff Regional Medical Center
07.2020 - 05.2021
Order Fulfillment Associate
The Home Depot
06.2019 - 06.2020
Youth Development Professional
Boys and Girls Club
03.2018 - 11.2019
Visual Merchandising Manager
JCPenney
01.2015 - 01.2018
No Degree - Nursing
Southeast Missouri State University
High School Diploma -
Poplar Bluff Senior High