Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Taylor

Poplar Bluff

Summary

Dynamic professional with a proven track record at The Home Depot, excelling in customer service and team collaboration. Skilled in optimizing inventory management and enhancing employee satisfaction, I leverage problem-solving abilities to drive sales and improve operational efficiency. Committed to fostering a positive work environment while ensuring adherence to safety protocols.

Experienced and motivated Department Supervisor with 4-year background independently managing 3 departments. Skillfully direct employees, coordinate schedules, organize projects and manage customer needs. Highly-developed in hiring, performance management and process optimization.

Overview

11
11
years of professional experience

Work History

Department Supervisor

The Home Depot
05.2021 - Current
  • Supervised daily operations, ensuring staff adherence to safety protocols and company policies.
  • Trained and mentored team members on product knowledge and customer service excellence.
  • Coordinated inventory management, optimizing stock levels to meet customer demand efficiently.
  • Analyzed sales data to identify trends, implementing strategies for improved product placement.
  • Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
  • Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
  • Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
  • Developed strong relationships with vendors to ensure availability of high-quality products at competitive prices.
  • Increased sales in the specialty department through effective merchandising and product promotion.

Medical Records and Health Information Technician

Poplar Bluff Regional Medical Center
07.2020 - 05.2021
  • Managed electronic health records ensuring accuracy and compliance with regulatory standards.
  • Developed and implemented efficient processes for data entry and retrieval, enhancing workflow productivity.
  • Collaborated with healthcare teams to resolve discrepancies in patient information, improving data integrity.
  • Trained new staff on systems and procedures, fostering a knowledgeable team environment.
  • Streamlined medical coding processes using advanced software tools, reducing errors in billing submissions.

Order Fulfillment Associate

The Home Depot
06.2019 - 06.2020
  • Coordinated order processing and fulfillment to ensure timely delivery of products.
  • Managed inventory levels, optimizing stock availability and reducing delays.
  • Trained new associates on operational procedures and safety protocols.
  • Utilized warehouse management systems to track shipments and monitor performance metrics.
  • Adhered to quality control standards for each order, ensuring that customers received products meeting their expectations.

Youth Development Professional

Boys and Girls Club
03.2018 - 11.2019
  • Developed and implemented engaging educational programs for youth development.
  • Fostered positive relationships with participants, parents, and community stakeholders.
  • Led workshops to enhance life skills, promoting personal growth and resilience.
  • Mentored junior staff, providing guidance on program execution and participant engagement.
  • Assisted with educational needs through tutoring and homework assistance.
  • Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.

Visual Merchandising Manager

JCPenney
01.2015 - 01.2018
  • Developed and executed innovative visual merchandising strategies to enhance customer engagement and drive sales.
  • Collaborated with cross-functional teams to align merchandising displays with seasonal promotions and brand initiatives.
  • Trained and mentored staff on best practices in visual presentation, ensuring consistency across all store locations.
  • Analyzed customer feedback and sales trends to optimize product placement and improve overall store aesthetics.
  • Organized special events and in-store demonstrations that showcased new products, boosting brand awareness and sales performance.

Education

No Degree - Nursing

Southeast Missouri State University
Cape Girardeau, MO
05-2024

High School Diploma -

Poplar Bluff Senior High
Poplar Bluff, MO
05-2016

Skills

  • Customer service
  • Workplace safety
  • Problem resolution
  • Problem-solving
  • Customer relations
  • Lift Driver
  • Back up ASDS
  • Adaptability and flexibility
  • Willingness to learn
  • Risising Star Program
  • DSAD Program
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Attention to detail
  • Reliability

Accomplishments

Some of the things I have accomplished is attending offsite training, such as Rising Star and DSAD programs. I have also been the VOA Captain for our store for 2 years. While being captain of our store seen some of the highest VOA results. Currently serving my third years as the New Hire Coach Captain. I became the back-up ASDS four years ago and still currently writing the schedules when needed. At previous jobs I've attended first aid training.

Timeline

Department Supervisor

The Home Depot
05.2021 - Current

Medical Records and Health Information Technician

Poplar Bluff Regional Medical Center
07.2020 - 05.2021

Order Fulfillment Associate

The Home Depot
06.2019 - 06.2020

Youth Development Professional

Boys and Girls Club
03.2018 - 11.2019

Visual Merchandising Manager

JCPenney
01.2015 - 01.2018

No Degree - Nursing

Southeast Missouri State University

High School Diploma -

Poplar Bluff Senior High

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Melissa Taylor