Melissa Tappel
Jefferson City
Summary
Professional with high standards and results-driven approach, prepared for any roll. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
19
19
years of professional experience
Work History
Office Manager/Expanded Functions Dental Assistant
Thomas Family Dental
05.2021 - Current
- Coordinated patient appointments using electronic scheduling systems to optimize clinic operations.
- Verified patient insurance eligibility and benefits
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Supported onboarding process by preparing new hire documentation and orientation materials.
- Managed office supplies inventory, ensuring availability and organization for staff needs.
- Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
Event Manager
Greatlakes Dental
08.2011 - 07.2024
- Civilian contractor for military readiness events.
- Directed event logistics, ensuring seamless execution of multiple high-profile events.
- Implemented processes that enhanced event efficiency and attendee satisfaction.
- Assisted dentists with exams and treatment of service members.
- Supervised event staff to complete tasks on time.
Expanded Functions Dental Assistant
Georgetown Dental
10.2019 - 05.2021
- Assisted in comprehensive patient care, ensuring comfort and understanding of procedures.
- Prepared dental materials and instruments for various procedures, maintaining strict sterilization protocols.
- Collaborated with dentists to implement treatment plans, enhancing patient outcomes and satisfaction.
- Monitored patients during procedures, addressing concerns promptly to ensure safety and comfort.
- Optimized inventory management by maintaining accurate records of supplies and equipment usage, minimizing waste, and ordering necessary materials in a timely manner.
Expanded Functions Dental Assistant
Magical Smiles Family Dentistry
01.2014 - 10.2019
- Managed inventory of dental supplies, ensuring availability for optimal operational efficiency.
- Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
- Successfully managed patient anxiety and improved their experience with effective communication and empathetic care practices.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
Costumer Service in Retail
Maurices
11.2014 - 08.2016
- Provided exceptional customer service, fostering repeat business from satisfied clients.
- Increased sales by providing exceptional customer service, tailored clothing recommendations and upselling techniques.
- Delivered exceptional customer service, leading to positive reviews.
Expanded Functions Dental Assistant
Plaza Dental
08.2011 - 12.2013
- Educated patients on oral hygiene practices and post-treatment care instructions effectively.
- Streamlined appointment scheduling processes, improving office workflow and reducing wait times.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
Expanded Functions Dental Assistant
Magical Smiles Family Dentistry
07.2006 - 07.2011
- Conducted pre-operative assessments of patients'' medical history to minimize risks associated with anesthesia administration during dental procedures.
- Assisted in coronal polishing.
- Fostered a welcoming and calming environment for patients by maintaining orderliness and cleanliness in all treatment areas.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
Education
Biology
Lincoln University
Jefferson City, MOExpanded Function Dental Assistant Certification - Dental Assisting
Nichols Career Center
Jefferson City, MOSkills
- Office management
- Organizational skills
- Customer relations
- Scheduling coordination
- Team collaboration
- Administrative support
Timeline
Office Manager/Expanded Functions Dental Assistant
Thomas Family Dental
05.2021 - Current
Expanded Functions Dental Assistant
Georgetown Dental
10.2019 - 05.2021
Costumer Service in Retail
Maurices
11.2014 - 08.2016
Expanded Functions Dental Assistant
Magical Smiles Family Dentistry
01.2014 - 10.2019
Event Manager
Greatlakes Dental
08.2011 - 07.2024
Expanded Functions Dental Assistant
Plaza Dental
08.2011 - 12.2013
Expanded Functions Dental Assistant
Magical Smiles Family Dentistry
07.2006 - 07.2011
Biology
Lincoln University
Expanded Function Dental Assistant Certification - Dental Assisting
Nichols Career Center