Melissa McKeever
St. Louis
Summary
Dynamic and reliable Lead Operations Representative with 11 years of Wholesale Lockbox , customer service and Retail Lock box experience.
Overview
24
24
years of professional experience
Work History
Lead Operations Representative
Bank Of America
Saint Louis
06.2002 - Current
Mastered the intricacies of the process flow within the department.
Assessed and trained personnel for promotion to cross-functional operations.
Led regular stand-up meetings, events and assisted with the BI-Monthly News Letter.
Optimized scheduling based on deep expertise of machine capacities and equipment.
Organized, prioritized and managed daily task to keep the work flow smooth, efficient and Timely.
Maintained operator logs, forms and records in accordance with company policies and OSHA regulations.
Provided cross training to [10+] staff members.
Memeber of the Employee Focus Team
Handle any and all situations in the absense of the Team Manager
Education
Management
Center For Fincial Training
Management
University of Pheonix
High School Diploma - General
St. Louis Public School
1993
Skills
- Detail-oriented
- Analytical
- Strong communication skills
- Effective time management
- Experienced in production scheduling
- Knowledge of 5S methodology
- Procedure development
- Team building
- Troubleshooting and problem solving
- Flexible
- Dedicated
- Sound judgment
- Calm under pressure
- New hire orientation
- Flexible schedule
- Critical thinker
- Microsoft Word, Excel, PowerPoint
Accomplishments
Scheduling
- Recorded numbers of trays handled and processed, using daily production sheets.
- Managed detailed scheduling to ensure adequate staffing through high-volume peaks.
- Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.Equipment Maintenance
- Performed routine maintenance on equipment on as-needed basis.
Timeline
Lead Operations Representative
Bank Of America
06.2002 - Current
Management
Center For Fincial Training
Management
University of Pheonix
High School Diploma - General
St. Louis Public School