Melissa Smallwood
Columbia
Summary
Compassionate and Hard Worker
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Program Manager
Impact Support Services
Columbia
05.2024 - Current
- Oversee residential homes and work with adults with disabilities. Maintain budgets for home and residents, assist and accompany to various outings and appointments, help achieve personal goals set, conduct interviews, manage up to 10 staff, and keep documentation for services rendered. Provide management on call services one weekend per month, work as DSP staff as needed to provide coverage, train incoming managers as needed, train new DSP staff, implement and attend new plan meetings, oversee service monitoring from care providers once per month. Complete monthly reports such as drills, vehicle maintenance, service reports, and required budget forms monthly.
Surgical Services Unit Clerk
Missouri University Health Systems
Columbia
06.2023 - 12.2024
- Answer incoming calls to the preop surgical waiting room, check patients in and assist staff with taking patients to preop room where instructions for prep are given. Gave families assigned rooms for patients that were admitted after surgery, escorted family members to assigned rooms as needed. Cross trained to post surgeries in the OR and set up preop rooms for next day surgeries. Assisted staff with cleaning and setting up rooms in between patients. Called out for family members and placed them in the post surgery consult rooms for doctors to speak with them.
Mental Health Technician
Missouri University Hospital Systems
Columbia
04.2022 - 02.2023
- Assist patients in intake and provide care as needed for patients. Assist with transfer to inpatient care if admitted for inpatient help and with discharge as needed. Monitor patients throughout the night and sit with patients one to one if assigned.
Behavioral Health Technician
Duke University Hospitals
Durham
11.2021 - 03.2022
- Work within Duke University Hospital systems as a Sitter/CNA. Provide patient care while sitting with patients that have been admitted to the behavioral program or within the Emergency Department. Assisted patients from pediatric units to assigned behavioral Health units and also those with cognitive impairments such as neurological patients, patients with memory deficits, suicidal ideation, safety monitoring and behavioral disorders.
Private Caregiver
None
Weldon
08.2018 - 03.2022
- Provide assistance for retired couple. Assist with all activities of daily living such as bathing, preparing meals, housekeeping and provide transportation to and from all medical appointments. Run errands as needed for medical supplies and weekly grocery shopping.
CNA - Certified Nursing Assistant
Liberty Home Health and Hospice
Roanoke Rapids
11.2019 - 09.2020
- Home Health and Hospice Aide. Provided at home and/or nursing home care for patients that were receiving home health, physical therapy and hospice care. Maintained electronic documentation of services provided and reported significant changes in behavior or medical needs to immediate supervisor/case manager. Participated in bi-weekly meetings for patient updated care and care plans.
Activity Coordinator/CNA
Roanoke Valley Adult Day Care Center
Weldon
11.2016 - 08.2018
- Maintained activity calendar for participants attending the day program and ensured activities were carried out. Supervised up to 10 CNA activity aides and assisted with feeding, transportation, and filled in as activity aide as needed. Kept documentation for all attendance, meal counts, and written documentation on each participant. Assisted with vital signs and keeping accurate documentation of any changes in behaviors, medical needs, etc. Maintained and ensured daily and quarterly documentation was completed and filed for each participant. Submitted monthly attendance reports to service providers or case managers. Completed quarterly meal audits and attendance reports. Assisted with any behavioral concerns escalation and reported to immediate supervisor. Completed annual audits and reports for person centered plans and safety reports.
PCA
Private Duty
Weldon
10.2014 - 11.2016
- Assisted private family with caring for elderly patient with dementia. Provided transportation to and from appointments and family events, documented care given, gave medications, and stayed overnight as needed. Assisted with mobility, activities of daily living, and housekeeping.
Paraprofessional/Team Lead/Program Manager/Employment Specialist
Easter Seals UCP North Carolina & Virginia
Roanoke Rapid
04.2006 - 10.2014
- Assist residents with all Activities of Daily Living, document observations, help create and maintain documentation of personal care plans, oversee community programs and implemented documentation for scheduling and maintaining appointments. Entered monthly billing and assist with payroll. Assisted individuals with different abilities in finding and maintaining gainful employment. Worked within several programs and group home settings as well as in the community with individuals with behavioral concerns, cognitive and physical impairments or concerns, and documentation kept accordingly.
Call Receiver/Dispatcher
AAA Carolinas
Roanoke Rapids
09.2002 - 11.2005
- As a call receiver I took information from members and non-members in order to get correct auto services to them. Verified membership information. Routed call for service to appropriate region. As a dispatcher I took information received and dispatched quickest and best service for calls.
Private Caregiver
Private Family
Weldon
02.2000 - 07.2002
- Private duty CNA with a family. Partial live in/travel aide. Assisted with all Activities of Daily Living for elderly patient with dementia. Traveled with the family as needed and provided care for the patient. Transported patient to all appointments and even church events. Kept daily documentation of care given and stayed with patient short term if needed when primary caregiver was out of town.
CNA - Certified Nursing Assistant
Halifax Regional Medical Center
Roanoke Rapids
03.2000 - 06.2001
- PRN CNA. Worked as needed in a hospital setting, mostly in Cardiac Unit. Provided one on one care as needed for patients. Assisted as needed with providing ADL assistance. Maintained electronic documentation of services and recorded intake and output, obtain specimens as needed and recorded appropriately. Documentation of vital signs and assisted with patient intake and discharge.
Education
Associate in Applied Science - Medical Office Administration
Halifax Community College
Weldon, NC05.2010
Skills
- Banking
- Clerical experience
- Documentation
- Developmental Disabilities Experience
- Home Care
- Care Giver
- Hospital Experience
- Financial services
- Working with people with developmental disabilities
- Personal Care
- Communication skills
- Property leasing
- Program management
- Recruiting
- Document management
- Dementia Care
- Customer service
- Organizational skills
- Behavioral Health
- Medical terminology
- Microsoft Word
- Interviewing
- Cna Certified
- Multi-line phone systems
- Property management
- Working with people with disabilities
- Hospice Care
- Management
- Public health
- Computer skills
- Time management
- Home Health
- Social Work
- Document Management
- Payroll
- Direct Care
- Direct support
- Senior Care
- Leadership
- EMR systems
- Qmap
- Vital signs
- Medical office experience
- Microsoft Office
- Autism Experience
- Crisis Intervention
- Human resources
- Fair Housing regulations
- Alzheimer's Care
- Microsoft Excel
- Sales
- Case Management
- Caregiving
- Data collection
- Medical scheduling
- CNA
- Supervising experience
- Project management
- Budget management
- Service monitoring
- Staff training
- Documentation management
- Client advocacy
- Team leadership
- Crisis intervention
- Effective communication
- Conflict resolution
- Problem solving
- Scheduling and planning
- Performance monitoring
- Critical thinking
- Individual instruction
- Outcome analysis
- Program leadership
- Presentation creation and delivery
- Compliance enforcement
- Problem-solving
- Team training and development
- Talent recruitment
- Documentation proficiency
- Interpersonal skills
- Work delegation
Certification
- CNA
- CPR/First Aid
- BLS Certification
- Driver's License
- CPR Certification
Additional Information
Certified Nursing Assistant
Personal Information
Authorized To Work: US for any employer
Timeline
Program Manager
Impact Support Services
05.2024 - Current
Surgical Services Unit Clerk
Missouri University Health Systems
06.2023 - 12.2024
Mental Health Technician
Missouri University Hospital Systems
04.2022 - 02.2023
Behavioral Health Technician
Duke University Hospitals
11.2021 - 03.2022
CNA - Certified Nursing Assistant
Liberty Home Health and Hospice
11.2019 - 09.2020
Private Caregiver
None
08.2018 - 03.2022
Activity Coordinator/CNA
Roanoke Valley Adult Day Care Center
11.2016 - 08.2018
PCA
Private Duty
10.2014 - 11.2016
Paraprofessional/Team Lead/Program Manager/Employment Specialist
Easter Seals UCP North Carolina & Virginia
04.2006 - 10.2014
Call Receiver/Dispatcher
AAA Carolinas
09.2002 - 11.2005
CNA - Certified Nursing Assistant
Halifax Regional Medical Center
03.2000 - 06.2001
Private Caregiver
Private Family
02.2000 - 07.2002
Associate in Applied Science - Medical Office Administration
Halifax Community College