Melissa Shomaker
St Louis
Summary
Results-driven Inside Sales Account Executive with a proven track record, exceptional customer service, and attention to detail. Committed to enhancing client satisfaction and driving account growth.
Overview
16
16
years of professional experience
Work History
Inside Sales Account Executive
Vault CPS, Formerly The Phoenix Group
Greer, SC
09.2010 - Current
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Mentored junior sales team members, fostering a culture of continuous improvement and learning.
- Led cross-functional meetings to align sales strategies with organizational objectives and initiatives.
- Utilized CRM software to track leads, manage pipelines, and analyze overall performance metrics for continuous improvement efforts.
- Managed a diverse portfolio of accounts, providing exceptional service and maintaining high levels of client retention.
- Conducted regular check-ins with existing clients to identify upselling opportunities and maintain ongoing communication.
- Negotiated pricing terms with clients to close deals while still maintaining profitability objectives for the company.
- Streamlined internal processes for better efficiency, resulting in improved customer service and increased client satisfaction.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
Education
High School Diploma -
Northwest High School
Cedar Hill2007
Skills
- CRM proficiency
- Attention to detail
- Organized and efficient
- Exceptional customer service
- Adept multi-tasker
- Issue resolution
- Email and phone etiquette
- Dependable
- Teamwork and collaboration
Timeline
Inside Sales Account Executive
Vault CPS, Formerly The Phoenix Group
09.2010 - Current
High School Diploma -
Northwest High School