Melissa Opfer
Arnold
Summary
Results-driven Data Analyst with a strong work ethic, previously at Intertel, where I enhanced decision-making through advanced Excel functions and data visualization. Proven ability to identify trends, ensuring data integrity and accuracy, while fostering collaboration across teams to drive business efficiency and informed strategies.
Overview
9
9
years of professional experience
Work History
Data Analyst
Intertel
06.2020 - 04.2025
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
General Manager
Dunkin' Donuts Franchising
01.2016 - 02.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Education
Seckman High School
Imperial, MOBusiness Administration
Jefferson College
Arnold, MOSkills
- Data visualization and presentations
- Data analysis
- Excel functions
- Analytical problem solving
- Statistical analysis
- Attention to detail
- Data validation
- Machine learning
- Strong work ethic
- Reporting tools
Timeline
Data Analyst
Intertel
06.2020 - 04.2025
General Manager
Dunkin' Donuts Franchising
01.2016 - 02.2020
Seckman High School
Business Administration
Jefferson College
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