Summary
Overview
Work History
Education
Certification
Timeline
Generic

Melissa Loy

Nixa

Summary

Hardworking career in medical claims bringing over 25 years of experience. Excellent oral and written communication, organizational and problem-solving skills. Looking to apply knowledge and abilities to challenging new role.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Reconsideration Specialist

CareCentrix
Springfield
03.2023 - Current
  • Reviews denied medical claims and process reconsiderations with insurance payers to ensure proper reimbursement for providers. Key responsibilities include analyzing denial reasons, gathering supporting documentation, drafting compelling letters based on clinical and payer guidelines, and tracking the status of reconsiderations to final resolution. Liaison with healthcare providers and payors, communicate with supervisors about issues, and maintain compliance with regulatory protocols and organizational policies.

Denials Specialist

Ensemble Health Partners
Richmond
04.2022 - 01.2023
  • Corrected/resubmitted denied payments by insurance & submitting appeals in a timely manner. Negotiated out of network claims. Knowledge of Fair Health & No Surprise claims, MNRP, MCRII, WC & Anesthesia claims.

Revenue Cycle Sr Consultant

Revenue Cycle Consultant
Springfield
08.2017 - 04.2022
  • Experience with Zirmed, Cerner, Esolutions, PC-Ace, Matrixcare, DDE, Availity & Netsmart Billed hospice & home healthcare claims for multiple clients Posted remits from insurance carriers for multiple clients on a variety of software Followed up on incorrectly paid claims with multiple insurance carriers

HC & Insurance Ops Claims Manager

Dell Inc
Nixa
10.2012 - 06.2017
  • Experienced in Xcelys/Facets/Macess/Qcare, Webstrat, CAI software Processed MROA Medicare claims & authorizations distributed workflow in team Adjusted/reversed members claims history processed incorrectly

Savings Investigation Analyst

COX HEALTH PLANS
Springfield
08.2006 - 09.2012
  • Reviewed pre-existing conditions, updated provider contracts & med docs Repriced out of network claims thru PCHS, Concentra & Multiplan Processed work comp and 3rd Party Liability, COB claims

Claims Adjustment Examiner

GREAT WEST INC
Ft Scott
01.2000 - 08.2006
  • Applied appropriate CPT4/HCPS/ICD9 & ICD 10 coding Researched pre-existing conditions Processed claims MCR/Medicaid/TPL/COB/Work Comp and No Fault guidelines

Education

Bachelor of Science Human Resources -

PITTSBURG STATE UNIVERSITY
Pittsburg, KS
01.1998

Certification

HFMA Certified Revenue Cycle Representative, 01/2023

Timeline

Reconsideration Specialist

CareCentrix
03.2023 - Current

Denials Specialist

Ensemble Health Partners
04.2022 - 01.2023

Revenue Cycle Sr Consultant

Revenue Cycle Consultant
08.2017 - 04.2022

HC & Insurance Ops Claims Manager

Dell Inc
10.2012 - 06.2017

Savings Investigation Analyst

COX HEALTH PLANS
08.2006 - 09.2012

Claims Adjustment Examiner

GREAT WEST INC
01.2000 - 08.2006

Bachelor of Science Human Resources -

PITTSBURG STATE UNIVERSITY
Melissa Loy