Melissa K. Ketcherside
St. Louis
Summary
My goal is to find employment that allows me to utilize my skills and experiences to contribute to the organization's success.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
Work History
Event Manager
Club Demonstration Services
St. Louis
01.2023 - Current
- Managing personnel: Overseeing a team during a shift to ensure they perform their duties correctly
- Ensuring safety and compliance: Creating a safe working environment for staff and customers by training employees on safety measures, conducting regular checks, and managing potential hazards
- Managing complaints: Resolving customer complaints and disputes in a timely
- Delegating tasks: Delegating tasks to employees throughout the day
- Training new employees: Ensuring new employees are knowledgeable about the work tasks, safety standards
Customer Experience Manager PT
Michaels Craft Store
St. Louis
11.2021 - 09.2022
- Assisted Store Manager and hold team accountable for store conditions and results.
- Manager on duty.
- Counted and documented all money to be put in safe at end of night.
- Planned and lead the execution of the classes and in-store events.
- Helped customers achieve their projects and lead to the product to achieve the desired project.
- Greeted customers in a friendly manner upon entering and leaving the store.
Direct Support Sign Language Translator
Easter Seals Midwest
St. Louis
05.2012 - 11.2021
- Supported people with Developmental Disabilities, including Autism, to live, learn, work and play in the community.
- Used ASL (American Sign Language) to communicate with individual supported daily.
- Developed rapport and maintained relationships with family and physicians to facilitate a trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in a professional matter.
- Lead individual or group recreational activities for enrichment and fun.
- Employee of the first quarter 2013; Employee of the Month- March 2021
Education
High School -
Cleveland JNROTC High School
St. Louis, MissouriAssociate Degree - Human Services, Deaf Communication Studies
St. Louis Community College
St. Louis, MissouriSkills
- ASL
- Pidgeon Signed English
- Conversational
- Fluent
- Invention Patent: Perfect Border Guide
- Compliance adherence
- Team leadership
- Problem solving
- Effective communication
- Conflict resolution
- Employee training
- Decision making
- Adaptable thinking
- Operations oversight
- Food service
- Event sales
- Customer service-driven
- Deadline management
- Loyalty cultivation
- Team leadership and supervision
- Staff oversight
- Talent recruitment
- Health and safety service regulations
- Flexible
- Adaptable
- Organization
- Time Management
- Cultural Awareness
Interests Skills
- ASL/ Pidgeon Signed English - Conversational / Fluent
- Invention Patent - Perfect Border Guide 2022
- Flexible, adaptable, organization, and time management
- Cultural Awareness
Timeline
Event Manager
Club Demonstration Services
01.2023 - Current
Customer Experience Manager PT
Michaels Craft Store
11.2021 - 09.2022
Direct Support Sign Language Translator
Easter Seals Midwest
05.2012 - 11.2021
High School -
Cleveland JNROTC High School
Associate Degree - Human Services, Deaf Communication Studies
St. Louis Community College