Melissa Mattingly

• Recruited, hired, trained, coached, and led a team of 20+ associates, positive and productive work environment.
• Managed daily hotel operations, ensuring exceptional guest service, operational efficiency, and achievement of company standards.
• Oversaw all property-level accounting functions, including cash management, accounts payable, accounts receivable, bank deposits, and month-end financial processes.
• Resolved guest concerns and service issues promptly, maintaining high guest satisfaction scores and positive customer relationships.
• Recognized and rewarded outstanding employee performance to improve team morale, engagement, and productivity.
• Managed inventory ordering and purchasing to maintain appropriate stock levels while controlling costs.
• Conducted sales calls and represented the property at citywide sales meetings to generate new business and strengthen community partnerships.
• Served as Interim General Manager, providing leadership and oversight of all hotel departments during management transitions and absences.
• Performed as a Task Force Manager, supporting operational leadership, staffing assistance, training, and performance improvement initiatives.
• Collaborated with department leaders to achieve revenue goals, control expenses, and maximize overall property profitability.
• Ensured compliance with brand standards, company policies, safety regulations, and quality assurance requirements.

• Recruited, trained, developed, and supervised hotel staff, conducting performance evaluations and administering coaching and corrective action when necessary.
• Led the execution of strategic initiatives to improve operational performance, guest satisfaction, and profitability.
• Promoted hotel services and amenities to maximize occupancy, ADR, and overall revenue performance.
• Managed daily financial processes, including reports, reconciliations, journal entries, deposits, and revenue verification.
• Resolved guest concerns and service issues promptly, ensuring exceptional guest experiences and brand loyalty.
• Developed, implemented, and monitored departmental budgets to control expenses and achieve financial goals.
• Oversaw daily hotel operations, ensuring compliance with brand standards, company policies, and service expectations.
• Assumed Interim General Manager responsibilities, providing leadership and operational oversight for all hotel departments during management transitions and leadership vacancies.
• Coordinated and prepared for brand audits, consistently maintaining compliance with Hilton brand standards and operational requirements.
• Collaborated with department leaders to drive guest satisfaction scores, improve team engagement, and achieve property performance objectives.

• Conducted daily leadership and morning operations meetings, reviewing occupancy forecasts, revenue performance, and departmental priorities.
• Assisted in the development and management of profit and loss statements, annual budgets, and financial forecasts to support profitability goals.
• Fostered a positive, service-focused work environment that empowered associates, encouraged teamwork, and enhanced employee engagement.
• Led guest service recovery efforts by promptly resolving concerns and implementing solutions to ensure guest satisfaction and loyalty.
• Ensured compliance with company policies, including OSHA and SDS standards, Guarantee of Fair Treatment, and Open Door policies.
• Developed and executed initiatives to improve guest satisfaction scores, associate engagement, and overall operational performance.
• Oversaw daily hotel operations, ensuring adherence to brand standards, company policies, and quality assurance requirements.
• Collaborated with department leaders to achieve revenue goals, control expenses, and maintain high levels of guest service.
• Recruited, trained, coached, and developed associates to build high-performing teams and support succession planning.
• Monitored operational and financial performance metrics, identifying opportunities for process improvements and increased efficiency.

Assigned duties to heads of departments and monitored performance for compliance with hotel policies.

Provided training sessions for staff and heads of departments to enhance skills.

Conducted daily morning meetings to ensure effective communication and coordination.

Acted as public relations director, promoting property within industry and local community.

Maintained accurate financial records, including cash flow sheets and aging reports.

Ensured strict adherence to franchise regulations, company procedures, and standard operating protocols.

Facilitated collaboration between La Quinta and franchise owners to strengthen brand positioning.

Cultivated owner loyalty through proactive communication and management of expectations.

• Accountable for the economic success of the restaurant.
• Recruit, interview, hire, and train hourly associates.
• Supervise and provide general direction, and developmental coaching.
• Analyze and forecast staffing needs, create, manage and post associate work schedules.
• Manage payroll, establish wage rates and calculate bonuses per company policies.
• Maintain personnel records.
• Enforcement of all company policies.
• Train and monitor associates regarding proper food safety and restaurant security procedures.
• Kinseth Ownership Group