Melissa Jones
Purdy
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
FMLA Customer Experience Specialist
ComPsych
01.2022 - Current
- Deliver exceptional customer service to every customer by giving extensive knowledge of services offered by company.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Receives welcoming and positive compliments from employees.
- Met customer call guidelines for service levels, handle time and productivity.
- Exceeding weekly goals by 20+ points on average.
- Awarded top productivity two times for team contests.
- Help new hires learn to take calls by completing mock calls, and helping with first live calls.
- Complete extra tasks assigned by team lead in a timely manner including claims adjustments and helping team members with claim questions.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Pharmacy Call Center Representative
Old Town Pharmacy
03.2020 - 12.2021
- Delivered exceptional customer service to every customer with extensive knowledge of products by creating a welcoming and positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Pharmacy Technician
Price Cutter Pharmacy
01.2011 - 03.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
Education
Associate Of Arts - Pharmacy Administration
University of Phoenix
Tempe, AZ05.2011
Monett High School
Monett, MO05.1998
Skills
- POS Systems and Ordering Platforms
- Store Opening/Closing
- Team Training
- Strong Computational Skills
- Customer Care
- Consistently Meeting or Exceeding Performance Goals
- Staff Leadership
- Advanced Math Skills
Timeline
FMLA Customer Experience Specialist
ComPsych
01.2022 - Current
Pharmacy Call Center Representative
Old Town Pharmacy
03.2020 - 12.2021
Pharmacy Technician
Price Cutter Pharmacy
01.2011 - 03.2020
Associate Of Arts - Pharmacy Administration
University of Phoenix
Monett High School
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