Melissa Hill
St Louis,MT
Summary
Dynamic Early Childhood Educator with a proven track record at University City's Children Center, adept in play-based learning and relationship building. Enhanced children's social skills through innovative group projects and tailored strategies, fostering a nurturing environment that promotes independence and creativity. Committed to continuous professional development and effective classroom management.
Professional educator with substantial experience in early childhood environments. Proven capability in fostering collaborative team efforts and achieving desired outcomes. Skillful in curriculum development, classroom management, and implementing innovative teaching strategies. Adaptable, dependable, and dedicated to nurturing young minds.
Creative and energetic Early Childhood Education professional devoted to offering diverse activity plans and experiential learning opportunities to enhance individual development. Friendly, supportive and motivated with strong desire to promote student potential. Offering years of experience with passion for building strong rapport with faculty, students and caregivers.
Overview
26
26
years of professional experience
Work History
Early Childhood Educator
University City's Children Center
06.2015 - 02.2025
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Contributed to staff meetings and professional learning communities, sharing insights and strategies for continuous improvement of teaching practices.
- Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
- Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
- Mentored new educators, providing guidance on effective teaching approaches and classroom management techniques.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day''s schedule.
- Fostered safe and nurturing classroom environment, allowing children to explore and learn confidently.
- Provided emotional support and guidance to children, fostering sense of security and belonging.
- Assessed children's learning and development through observation and documentation, informing instructional strategies.
- Encouraged children's independence and self-help skills through daily routines and activities.
- Enhanced children's understanding of cultural diversity through multicultural lessons and activities.
- Maintained ongoing communication with parents about children's achievements and areas for improvement, building strong family-teacher relationships.
- Enhanced children's emotional and social development by implementing interactive and inclusive classroom activities.
- Established positive relationships with students and families.
- Organized and supervised large and small group activities.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
- Implemented age-appropriate curricula to meet needs of young learners.
- Guided students to develop social, emotional and physical skills.
- Supported students in developing self-esteem and self-confidence.
- Developed and implemented behavior management plans.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Assistant Store Manager
T-Mobile, Wireless Vision LLC
06.2009 - 06.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Data Coordinator
Verizon Wireless
05.2005 - 11.2008
- Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
- Early Innovator in Mobile Broad Band Technology/Embedded
- Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
- Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.
- Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.
- Collaborated closely with IT department to address technical issues affecting the accessibility or reliability of stored information.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Applied loss functions and variance explanation techniques to compare performance metrics.
- Monitored data entry processes and worked to improve efficiency and performance.
- Verified accuracy of data before transcribing.
Substitute Teacher, K-12
Metropolitan Nashville Public Schools
10.2000 - 05.2002
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
- Utilized variety of instructional strategies to meet individual student needs.
- Developed creative instructional strategies to keep students engaged and motivated.
- Collaborated with other educators to plan and review instruction.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Researched and selected age-appropriate materials and resources for classroom instruction.
- Developed and implemented behavior management plans for students with challenging behavior.
Barista Shift Supervisor
Borders Books and Music
06.1999 - 05.2002
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Accurately completed end-of-day financial tasks worth over $[1,000] of cash and card transactions daily.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Served consistent portions following recipes and control standards.
- Supervised food presentation and plating to enhance visual appeal.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
Master of Arts - Marketing
Webster University
St. Louis, MOBachelor of Arts - Business Administration
Tennessee State University
Nashville, TNSkills
- Play-based learning using creative cirriculum and developmentally age appropriate activities
- Problem-solving and anger resolution using teacher led breathing strategies
- Classroom management that maximizes time management
- Relationship building with other teachers, staff, and parents to ensure a positive educational experience
Timeline
Early Childhood Educator
University City's Children Center
06.2015 - 02.2025
Assistant Store Manager
T-Mobile, Wireless Vision LLC
06.2009 - 06.2015
Data Coordinator
Verizon Wireless
05.2005 - 11.2008
Substitute Teacher, K-12
Metropolitan Nashville Public Schools
10.2000 - 05.2002
Barista Shift Supervisor
Borders Books and Music
06.1999 - 05.2002
Master of Arts - Marketing
Webster University
Bachelor of Arts - Business Administration
Tennessee State University
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