Melissa Hidalgo
St. Louis
Summary
Hardworking and diligent Guest Relation Manager with 10+ years of customer service experience. Highly focused, self-motivated, and patience. Excellent communication skills with a high track record of resolving complex issues and enhancing customer satisfaction. Has the ability to perform well under pressure in a multifaceted environment. Able to implement and execute long-range and short-term goals and always willing to learn and grow with the company.
Overview
2025
2025
years of professional experience
Work History
Guest Relation Manager
Centralized Test Scheduler
Mercy Hospital St. Louis
06.2024 - Current
- Managed high call volumes while maintaining a professional demeanor, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Coordinated insurance documentation for efficient billing processes, reducing administrative workload for medical staff.
- Provided clear directions to visitors regarding department locations or specific services offered within the facility.
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
Front of House Manager
Saigon Café
08.2019 - 06.2024
- Manages service for 25 tables, increasing food and beverage sales by 34%, while multitasking other job duties as directed by leadership
- Marketed and collaborated across functional teams resulting in an increase in social media interactions and doubling follower count
- Updated menu prices
- Making sure items that are being voided are being properly accounted for
- Conducting a safe work environment.
Shift Lead
Mission Taco Joint
04.2015 - 08.2019
- A fill in manager when needed
- Designated trainer
- Knowledgeable on beer, cocktails, and spirits
- Able to work in high volume setting.
Barista
Piccione Pastry
10.2018 - 07.2019
- Front counter assistant
- Assisting the pastry chef in decorating and baking baked goods
- Baker Assistant.
Server and Bartender
Pi Pizzeria
- 04.2015
- Carry-out service
- Provided attentive service and proactively assessed guest needs
- Server trainer
- Head host with great time management.
Education
Associate of Applied Science - Baking And Pastry Arts
Saint Louis Community College - Forest Park
St. Louis, MOHigh School Diploma -
Affton High School
St. Louis, MOSkills
- Wine service
- High-volume dining
- Order accuracy
- Food and beverage pairings
- Guest relation management
- Dining area cleanliness
- Guest seating arrangements
- Table setting knowledge
- Beverage preparation
- Friendly and outgoing
- Customer Service
- Time Management
- Staff Training
- Client Relations and Retention
Timeline
Centralized Test Scheduler
Mercy Hospital St. Louis
06.2024 - Current
Front of House Manager
Saigon Café
08.2019 - 06.2024
Barista
Piccione Pastry
10.2018 - 07.2019
Shift Lead
Mission Taco Joint
04.2015 - 08.2019
High School Diploma -
Affton High School
Guest Relation Manager
Server and Bartender
Pi Pizzeria
- 04.2015
Associate of Applied Science - Baking And Pastry Arts
Saint Louis Community College - Forest Park
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