Melissa Helm
Kansas City
Summary
Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment, seeking to transition into new field. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
T-Main LLC
04.2024 - 03.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
Food Runner
T-Main LLC
04.2024 - 03.2025
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
Education
High School Diploma -
Senior Raytown High
6019 Blue Ridge Blvd. Raytown MO05-2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Table bussing
- Payment processing
- Supply restocking
- POS system operations
Timeline
Restaurant Hostess
T-Main LLC
04.2024 - 03.2025
Food Runner
T-Main LLC
04.2024 - 03.2025
High School Diploma -
Senior Raytown High
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