Melissa Haerr
Taylor
Summary
Retail Sales Associate with more 6 years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Expert retail sales professional offering 6 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
7
7
years of professional experience
Work History
Cashier
Walmart
5211 Broadway St Quincy, IL
05.2017 - Current
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Booker High School
Sarasota, FL05.2015
Skills
- Product Knowledge
- Delivery Procedures
- Cash Counting
- Personal Interviews
- Delivery Management
- Customer Needs Assessments
- Providing Feedback
- Online Platforms
- Mobile Ordering Understanding
Timeline
Cashier
Walmart
05.2017 - Current
Booker High School