Melissa Butler

• Hunter role for acquire new acquisition sales by cold calling prospects and door knocking going Business to Business sales. Mostly white space territory some were converged from green space. Selling complete solutions that encompass data, voice, and security services.
• Cultivated strong customer relationships, enhancing client retention through personalized solutions.
• Exceeded sales targets by effectively managing a diverse portfolio of products and services.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Negotiated prices, terms of sales and service agreements.
• Leveraged CRM tools effectively to manage pipeline efficiently while maintaining up-to-date records of interactions and deals.

• Developed and maintained strong client relationships to drive sales growth.
• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Negotiated pricing, contracts, and terms with key clients to secure new business deals.
• Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
• Increased sales revenue by establishing and nurturing long-term client relationships.
• Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
• Exceeded sales targets consistently through strategic planning and execution.
• Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.

Assist in driving growth of AT&T products and services (including wireline, wireless, networking, and security) to Government, Education, and Medical customers.

• Territory account management for education.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Responded to RFP's, bids for service, pricing and contract implementations
• Responsible for executing customer success contract renewals for existing clients. Account management, billing, managing multiple priorities, contract renewals, and support sales reps with education from K-12 to Higher Education.

• Facilitated workshops to improve product knowledge and customer engagement strategies.
• Analyzed sales data to identify trends and optimize coaching methods.
• Mentored junior sales staff, fostering a culture of continuous improvement.
• Implemented feedback systems for ongoing skill development and performance tracking.
• Conducted role-playing exercises simulating customer interactions to increase confidence and effectiveness.
• Evaluated individual and team performance metrics, driving accountability and results-oriented actions.
• Encouraged the adoption of new sales techniques and technologies to help team members stay ahead in a competitive market.
• Developed customized coaching plans, addressing specific skill gaps and needs within the sales force.
• Evaluated sales metrics, identifying areas for improvement and recommending actionable steps toward success.
• Conducted regular one-on-one sessions to provide personalized feedback and support for each team member.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Interviewing, Hiring, Disciplinary Meetings, Termination Meetings.