Melissa Dunn

• Designed intricate cake decorations for various customer orders and events.
• Selected high-quality ingredients to ensure optimal flavor and presentation.
• Collaborated with team members to create seasonal display cakes and promotions.
• Assisted customers in choosing cake designs that fit their themes and preferences.
• Executed precise icing techniques for smooth finishes and decorative elements.
• Trained new staff on cake decorating standards and best practices.
• Monitored inventory levels of baking supplies to ensure availability for production.
• Assisted customers with planning cake vision, including color, theme and size.
• Answered phone calls, put in orders and handled customer disputes or complaints.

• Managed daily office operations for a plumbing company.
• Coordinated schedules for technicians and service calls.
• Maintained inventory of office supplies and equipment.
• Developed and implemented office policies and procedures.
• Oversaw customer service interactions and resolved inquiries promptly.
• Maintained filing system for records, correspondence and other documents.

Maintained union reports and records.

Handled all payroll payments weekly, including all taxes for two separate states and city taxes.

Kept up all licensing for cities and states.

Maintained all fleet vehicle registration and insurance.

Handled prevailing wage jobs and reporting.

• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Maintained and balanced four separate bank accounts.

Managed rental properties that the company owned.

Maintained all leases, and handled all repairs and maintenance for properties

Handled all tenant issues and questions.

• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Managed office budget to handle inventory, postage and vendor services.
• Coded and entered daily invoices with in-house accounting software.