Melissa Bateman
Lee's Summit
Summary
Very dedicated to working with a strong and compassionate company with great communication and organizational skills. I am very passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I absolutely love working with clients to assure success on both sides, for the company and the client/customer. Having a very light hearted disposition is very necessary to me, as I believe it's important to bring a positive attitude to work every single day.
Overview
16
16
years of professional experience
Work History
Contractor
Brillient- Homeland Security
01.2024 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
Owner
World Love Mattress, LLC
03.2017 - 01.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered impactful creative solutions through event branding, marketing and email campaigns.
- Met with clients to create visions, conceive designs and discuss deadlines and requirements.
- Translated trends into concepts and solutions relevant to brands, product categories and channels.
- Chaired design team meetings and issued action items.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Private Care Provider
John Valentine
10.2012 - 03.2019
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Conferred with supervisor to discuss patient condition and medical care.
Paralegal
Rasmussen, Willis, Dickey & Moore
02.2009 - 05.2012
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Managed billable hour tracking, client invoicing and schedules.
Education
Bachelor of Science - Law And Legal Studies
Purdue Global
Indianapolis, IN10-2024
Associate of Applied Science - Paralegal Studies
Brown Mackie College
11.2009
High School Diploma -
Truman High School
Independence, MO05.2001
Skills
- Microsoft Office
- Customer Service
- Records Organization and Management
- Integrity and Transparency
- Originality and Creativity
- Performance Assessment
- Problem Anticipation and Resolution
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Understanding Customer Needs
Accomplishments
Dean's List
Chancellor's List
Phi Sigma Pi
National Honor Society
Skills
- Exceptional Communicator
- Reading Comprehension
- Telephone Reception
Timeline
Contractor
Brillient- Homeland Security
01.2024 - Current
Owner
World Love Mattress, LLC
03.2017 - 01.2022
Private Care Provider
John Valentine
10.2012 - 03.2019
Paralegal
Rasmussen, Willis, Dickey & Moore
02.2009 - 05.2012
High School Diploma -
Truman High School
Bachelor of Science - Law And Legal Studies
Purdue Global
Associate of Applied Science - Paralegal Studies
Brown Mackie College
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