Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Anderson

Ozark

Summary

Results-oriented professional with a strong focus on continuous learning and innovation. Demonstrates exceptional analytical thinking and creativity, driving high-impact solutions in fast-paced environments. Recognized for outstanding customer service skills, effective multitasking, and proficient time management.

Overview

9
9
years of professional experience

Work History

Credentialing Specialist

CoxHealth Hospital
Springfield
03.2023 - Current
  • Performed primary source verifications such as criminal histories, licenses and board certifications.
  • Facilitated communication between departments to resolve credentialing issues efficiently.
  • Coordinated with healthcare professionals to collect necessary documentation for credentialing.
  • Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
  • Liaised with insurance companies to complete provider enrollment and ensure billing capabilities.

Optician

Ozark Eye Clinic
Ozark
03.2021 - 03.2023
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.

Medical Secretary at Trauma & Acute Care Surgery

CoxHealth Hospital
Springfield
03.2020 - 03.2021
  • Managed daily calendars for multiple providers, setting up appointments as needed.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
  • Monitored office supplies inventory and placed orders when necessary.
  • Answered phone calls to provide assistance, information, and medical personnel access.

Pre Service Specialist

CoxHealth Hospital
Springfield
08.2019 - 03.2020
  • Guided patients through the completion of consent and other required medical forms.
  • Provided technical support to customers experiencing difficulties with pre-service activities.
  • Assembled registration paperwork and placed identification bands on patient.

Stay at Home Mom

Lila Anderson
Ozark
09.2018 - 08.2019
  • Accompanied child to doctor appointments and extracurricular activities.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Organized and tidied up bedrooms, playrooms, and other living areas in the home.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.

Surgery Scheduler

CoxHealth Hospital
Springfield
12.2017 - 09.2018
  • Recruited by Rhonda Bareis, head of surgery at Meyer Orthopedic
  • Booked surgeries according to physician volume and maintained prompt turnaround times.
  • Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
  • Tracked inventory levels of medical supplies used during surgery procedures.

Registration Specialist

CoxHealth Hospital
Springfield
02.2016 - 12.2017
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Resolved any discrepancies between insurance companies, physicians, hospitals, and and or other healthcare providers regarding payments or services rendered.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.

Education

Some College (No Degree) - Graphic Design

Missouri Southern State University
Joplin, MO

Some College (No Degree) - Elementary Education

Ozarks Technical Community College
Springfield, MO

Skills

  • Leadership
  • Training and mentoring
  • Self motivation
  • Continuous improvement
  • Multitasking Abilities
  • Problem-solving aptitude
  • Microsoft office
  • Adaptability and flexibility

Timeline

Credentialing Specialist

CoxHealth Hospital
03.2023 - Current

Optician

Ozark Eye Clinic
03.2021 - 03.2023

Medical Secretary at Trauma & Acute Care Surgery

CoxHealth Hospital
03.2020 - 03.2021

Pre Service Specialist

CoxHealth Hospital
08.2019 - 03.2020

Stay at Home Mom

Lila Anderson
09.2018 - 08.2019

Surgery Scheduler

CoxHealth Hospital
12.2017 - 09.2018

Registration Specialist

CoxHealth Hospital
02.2016 - 12.2017

Some College (No Degree) - Graphic Design

Missouri Southern State University

Some College (No Degree) - Elementary Education

Ozarks Technical Community College
Melissa Anderson