Melissa Anderson
Ozark
Summary
Results-oriented professional with a strong focus on continuous learning and innovation. Demonstrates exceptional analytical thinking and creativity, driving high-impact solutions in fast-paced environments. Recognized for outstanding customer service skills, effective multitasking, and proficient time management.
Overview
9
9
years of professional experience
Work History
Credentialing Specialist
CoxHealth Hospital
Springfield
03.2023 - Current
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Facilitated communication between departments to resolve credentialing issues efficiently.
- Coordinated with healthcare professionals to collect necessary documentation for credentialing.
- Maintained informational resources, tracking and documenting requests for updates, certification and credentialing.
- Liaised with insurance companies to complete provider enrollment and ensure billing capabilities.
Optician
Ozark Eye Clinic
Ozark
03.2021 - 03.2023
- Instructed customers on how to care for, insert and remove contact lenses.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Medical Secretary at Trauma & Acute Care Surgery
CoxHealth Hospital
Springfield
03.2020 - 03.2021
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Monitored office supplies inventory and placed orders when necessary.
- Answered phone calls to provide assistance, information, and medical personnel access.
Pre Service Specialist
CoxHealth Hospital
Springfield
08.2019 - 03.2020
- Guided patients through the completion of consent and other required medical forms.
- Provided technical support to customers experiencing difficulties with pre-service activities.
- Assembled registration paperwork and placed identification bands on patient.
Stay at Home Mom
Lila Anderson
Ozark
09.2018 - 08.2019
- Accompanied child to doctor appointments and extracurricular activities.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Organized and tidied up bedrooms, playrooms, and other living areas in the home.
- Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
Surgery Scheduler
CoxHealth Hospital
Springfield
12.2017 - 09.2018
- Recruited by Rhonda Bareis, head of surgery at Meyer Orthopedic
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Tracked inventory levels of medical supplies used during surgery procedures.
Registration Specialist
CoxHealth Hospital
Springfield
02.2016 - 12.2017
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Recognized by management for providing exceptional customer service.
- Resolved any discrepancies between insurance companies, physicians, hospitals, and and or other healthcare providers regarding payments or services rendered.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
Education
Some College (No Degree) - Graphic Design
Missouri Southern State University
Joplin, MOSome College (No Degree) - Elementary Education
Ozarks Technical Community College
Springfield, MOSkills
- Leadership
- Training and mentoring
- Self motivation
- Continuous improvement
- Multitasking Abilities
- Problem-solving aptitude
- Microsoft office
- Adaptability and flexibility
Timeline
Credentialing Specialist
CoxHealth Hospital
03.2023 - Current
Optician
Ozark Eye Clinic
03.2021 - 03.2023
Medical Secretary at Trauma & Acute Care Surgery
CoxHealth Hospital
03.2020 - 03.2021
Pre Service Specialist
CoxHealth Hospital
08.2019 - 03.2020
Stay at Home Mom
Lila Anderson
09.2018 - 08.2019
Surgery Scheduler
CoxHealth Hospital
12.2017 - 09.2018
Registration Specialist
CoxHealth Hospital
02.2016 - 12.2017
Some College (No Degree) - Graphic Design
Missouri Southern State University
Some College (No Degree) - Elementary Education
Ozarks Technical Community College