Melisa Horton
Warrenton
Summary
Adept Clinical Pharmacy Consultant with a proven track record at NFP, an Aon Company, for leveraging clinical research and strategic planning to enhance medication management and reduce costs. Excelled in building relationships and employing excellent communication skills to achieve top client satisfaction. Demonstrated commitment to continuous learning and teamwork, with a focus on improving patient care and providing cost-saving strategies.
Overview
15
15
years of professional experience
Work History
Clinical Pharmacy Consultant
NFP, an Aon Company
10.2022 - Current
- Conduct rigorous evaluations of new drugs entering the market while considering their potential impact within the market.
- Serve as a trusted resource for drug information inquiries from broker partners and clients alike, fostering an environment of collaboration and knowledge sharing.
- Implement innovative strategies to reduce medication costs without compromising patient care or satisfaction levels.
- Leverage data analytics to identify opportunities for cost savings, formulary optimization, and improved utilization management processes.
- Evaluate emerging clinical trends and incorporated them into practice, ensuring up-to-date knowledge among colleagues and clients
- Achieve and maintained top customer satisfaction and retention by cultivating productive relationships with clients and broker partners through consistent communication and providing timely solutions to their concerns.
- Present talks to human resources professionals and C-level executives about available clinical programs across multiple PBM partnerships
- Conduct annual reviews of benefit plans with a focus on strategic planning for future offerings aimed at lowering overall client and employee costs
- Maintain up-to-date knowledge on industry developments and legislative changes to provide accurate guidance to clients regarding their pharmacy benefit strategies.
Retail Pharmacy Manager
CVS Pharmacy
03.2021 - 10.2022
- Implemented innovative problem-solving techniques during challenging situations, resulting in swift resolution of issues without compromising quality standards.
- Developed a strong team through effective recruitment, training, and performance management strategies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of pharmacy laws and guidelines.
- Strengthened relationships with healthcare providers to facilitate seamless communication regarding patient medications and therapies.
- Kept abreast of industry trends and advancements in pharmacology to ensure the delivery of up-to-date, evidence-based patient care.
Retail Staff Pharmacist
Walmart Pharmacy
11.2019 - 03.2021
- Developed strong relationships with patients creating a loyal client base resulting in repeat business.
- Reduced wait times at the pharmacy counter through effective communication skills and efficient multitasking abilities.
- Maintained up-to-date knowledge of drug interactions, side effects, and contraindications, ensuring safe patient care.
- Participated in community outreach programs promoting health and wellness campaigns to increase awareness on various health topics.
Therapeutic Resource Center Clinical Pharmacist
Express Scripts
05.2018 - 11.2019
- Educated patients on proper medication use and adherence, leading to improved health outcomes and decreased hospital readmissions.
- Improved patient outcomes by providing medication therapy management and comprehensive pharmaceutical care to diverse patient populations.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Participated in continuous professional development activities to stay current on evolving trends within clinical pharmacy practice.
Retail Pharmacy Manager
Walmart Pharmacy
04.2011 - 05.2018
- Collaborated with other pharmacy managers within the organization to share best practices and identify opportunities for improvement across locations.
- Maximized employee productivity through effective scheduling, delegation of tasks, and ongoing feedback on performance goals.
- Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Retail Staff Pharma
Kroger Pharmacy
05.2010 - 04.2011
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Education
Doctor of Pharmacy - Pharmacy
University of Health Sciences And Pharmacy
St Louis, MO05-2010
Skills
- Active listening
- Relationship building
- Self motivation
- Presentation skills
- Clinical research
- Strategic planning advice
- Teamwork and collaboration
- Excellent communication
Timeline
Clinical Pharmacy Consultant
NFP, an Aon Company
10.2022 - Current
Retail Pharmacy Manager
CVS Pharmacy
03.2021 - 10.2022
Retail Staff Pharmacist
Walmart Pharmacy
11.2019 - 03.2021
Therapeutic Resource Center Clinical Pharmacist
Express Scripts
05.2018 - 11.2019
Retail Pharmacy Manager
Walmart Pharmacy
04.2011 - 05.2018
Retail Staff Pharma
Kroger Pharmacy
05.2010 - 04.2011
Doctor of Pharmacy - Pharmacy
University of Health Sciences And Pharmacy
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