Melanie Ieppert

• Enhanced client relationships through professional communication, handling inquiries and resolving issues promptly.
• Performed root cause analysis on recurring issues within the accounts receivable process, driving continuous improvement efforts.
• Maintained up-to-date knowledge of industry best practices and regulatory changes affecting accounts receivable management.
• Reduced overdue accounts with diligent follow-up and negotiation of payment arrangements.

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

Received and verified expense reports.

Processed employee expense reports, including those that used a company credit card, or those that required reimbursement.

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained good working relationships with vendors and resolved disputes.