Melanie Coffman
Salem
Summary
Results-driven office manager specializing in invoice processing, record maintenance, and HR administration. Committed to implementing policies that ensure compliance and enhance operational efficiency, fostering a productive work environment.
Overview
6
6
years of professional experience
Work History
Business Office Manager
Hickory Manor
Licking
03.2025 - Current
- Managed daily office operations and ensured smooth workflow.
- Maintained accurate records and organized files for easy access.
- Organized office supplies and maintained inventory levels consistently.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Handled confidential company information in accordance with established protocols.
- Answered phones promptly and directed calls appropriately.
- Ordered supplies when necessary to keep the office running smoothly.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Implemented policies and procedures to ensure compliance with local regulations.
- Reviewed invoices for accuracy to identify cost savings.
Certified Pharmacy Technician
Sinks Pharmacy
Salem
07.2021 - 02.2025
- Processed and filled prescriptions accurately for diverse patient needs.
- Assisted pharmacists in medication management and patient consultations.
- Maintained inventory levels and ensured proper storage of medications.
- Operated pharmacy software to manage prescriptions and patient records.
- Collaborated with healthcare providers to resolve prescription issues efficiently.
- Implemented safety protocols to ensure compliance with health regulations.
- Trained new pharmacy staff on procedures and customer service standards.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Patient Service Representative
Phelps Health
Rolla
02.2021 - 07.2021
- Greeted patients warmly and directed them to appropriate services.
- Scheduled appointments using electronic health record systems efficiently.
- Collected patient information and verified insurance details accurately.
- Coordinated with medical staff to ensure smooth patient flow.
- Maintained organized patient records and ensured confidentiality compliance.
Lead Patient Service Representative
Your Community Health Center
Rolla
09.2019 - 02.2021
- Coordinated patient scheduling for optimal clinic flow and resource management.
- Trained new staff on patient service protocols and system navigation.
- Assisted patients with registration and insurance verification processes effectively.
- Facilitated communication between medical staff and patients to enhance service delivery.
- Implemented process improvements to streamline patient check-in procedures efficiently.
Education
High School Diploma -
Salem High School
Salem, MO05-1996
Some College (No Degree) - Health Sciences
Southwest Baptist University
Salem, MOSkills
- Office management
- Invoice processing
- Record maintenance
- HR administration
- Compliance implementation
- Customer relationship management
Timeline
Business Office Manager
Hickory Manor
03.2025 - Current
Certified Pharmacy Technician
Sinks Pharmacy
07.2021 - 02.2025
Patient Service Representative
Phelps Health
02.2021 - 07.2021
Lead Patient Service Representative
Your Community Health Center
09.2019 - 02.2021
High School Diploma -
Salem High School
Some College (No Degree) - Health Sciences
Southwest Baptist University