Melainey Boyer
Saint Louis
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
15
15
years of professional experience
2008
2008
years of post-secondary education
Work History
Assistant Store Manager
Lift Chairs Inc
Saint Louis
08.2021 - Current
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant Bank Manager
Simmons Bank
Wildwood
05.2021 - 08.2021
- Assisted customers with account inquiries and product offerings.
- Managed daily operations of branch staff and services.
- Trained new employees on bank policies and customer service practices.
Assistant Bank Manager
PNC Bank
Saint Louis
11.2020 - 05.2021
- Assisted customers with account inquiries and product offerings.
- Managed daily operations of branch staff and services.
- Trained new employees on bank policies and customer service practices.
Retail Sales Manager
Ulta Beauty Inc.
Manchester
03.2017 - 11.2020
- Led daily operations to enhance customer experience and store performance.
- Trained and developed team members on product knowledge and sales techniques.
- Managed inventory levels to ensure product availability and reduce shrinkage.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Executed promotional strategies to drive sales and engage customers effectively.
- Fostered a positive team environment through effective communication and support.
- Ensured compliance with company policies and standards across all store operations.
- Created weekly and monthly reports on store performance and sales objectives.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
General Manager
Rue 21
Maplewood
10.2010 - 03.2017
- Developed staff schedules to optimize workforce efficiency and coverage.
- Trained and mentored team members on customer service best practices.
- Implemented visual merchandising standards to enhance product presentation.
- Analyzed sales reports to identify trends and adjust strategies accordingly.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
GED
Saint Louis , MOSkills
- Employee training
- Inventory management
- Customer service
- Sales performance
Timeline
Assistant Store Manager
Lift Chairs Inc
08.2021 - Current
Assistant Bank Manager
Simmons Bank
05.2021 - 08.2021
Assistant Bank Manager
PNC Bank
11.2020 - 05.2021
Retail Sales Manager
Ulta Beauty Inc.
03.2017 - 11.2020
General Manager
Rue 21
10.2010 - 03.2017
GED