Mehuli Pal
Kolkata
Summary
At TCS Kolkata, I excelled as an IT Analyst, enhancing software quality and user experience through meticulous testing and effective problem-solving. My leadership in mentoring and fostering team collaboration, coupled with expertise in test planning and exceptional communication skills, significantly contributed to streamlining processes and improving product performance.
Developed robust analytical and problem-solving skills within collaborative and fast-paced technology environment. Demonstrated ability to design and execute effective test plans, ensuring software reliability and performance. Seeking to leverage these transferable skills to make meaningful impact in new field. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Experienced with manual and automated testing methodologies. Utilizes comprehensive test plans and scripts to ensure software quality. Track record of identifying and resolving software bugs, ensuring seamless product performance and user satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Analyst
TCS Kolkata
08.2019 - Current
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Mentored 30 junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Collaborated with cross-functional teams to gather requirements for system enhancements.
- Fostered collaborative work environment by setting up knowledge-sharing platform.
- Improved software quality by meticulously executing 100+ manual test cases and identifying defects.
- Maintained accurate documentation of all discovered bugs, ensuring efficient tracking and resolution throughout the development lifecycle.
- Enhanced product performance by conducting thorough regression testing on each release.
- Streamlined communication between QA and development teams, implementing a standardized bug reporting process that expedited issue resolution.
- Executed 100+ test scripts, logged defects and worked to resolve issues noted in testing process.
- Facilitated smooth releases by coordinating closely with cross-functional teams for end-to-end integration testing.
- Collaborated with development team to diagnose and resolve software issues in a timely manner.
- Minimized risk of production issues by actively participating in code reviews, offering feedback on potential vulnerabilities or areas for improvement.
- Promoted knowledge sharing among team members, conducting training sessions on new tools and techniques for manual testing.
- Optimized test coverage through continuous collaboration with stakeholders, refining requirements and addressing any gaps in specifications.
- Bolstered release stability through active participation in go/no-go meetings, presenting well-organized findings from manual test execution.
- Worked extended hours when necessary to meet deadlines.
- Provided technical support to production personnel.
- Monitored product quality at all stages of production process.
Education
MBA - HR And MIS
Institute of Management And Studies
Kolkata01-2023
Post Graduation - ECE
Techno India University
Kolkata01-2019
High School Diploma -
Indira Gandhi Memorial High School
Kolkata01-2014
High School Diploma -
DAV Public School
Orissa01-2012
Skills
- Test planning and documentation
- Active listening
- Excellent communication
- Problem-solving
- Multitasking
- Quality assurance
- Team building
- Object-oriented programming
- Relationship building
- Decision-making
- Time management
- Teamwork and collaboration
- System testing
- Time management abilities
Accomplishments
- Collaborated with team of 150 in the development of SSBT.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Won the following three awards for excellent work
1. Team Award
2. On Spot Award
3. Star of the Month
Certification
- PG Diploma on Java, C# and ASP.NET from Jadavpur University
- Microsoft Power BI
- ILP : BDA Certificate in Insurance
- BPS : Environment Health & Safety_Foundation
- Process : ITIL Foundation Certification
- BSNL Training
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
IT Analyst
TCS Kolkata
08.2019 - Current
- PG Diploma on Java, C# and ASP.NET from Jadavpur University
- Microsoft Power BI
- ILP : BDA Certificate in Insurance
- BPS : Environment Health & Safety_Foundation
- Process : ITIL Foundation Certification
- BSNL Training
MBA - HR And MIS
Institute of Management And Studies
Post Graduation - ECE
Techno India University
High School Diploma -
Indira Gandhi Memorial High School
High School Diploma -
DAV Public School
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