Megan Tucker
Williamsville
Summary
Performance Coordinator with over 3 years of experience in data reporting, compliance oversight, and process improvement in workforce development systems. Expertise in analyzing case management data and ensuring program compliance while leading staff training initiatives. Proficient in Microsoft Excel and Power BI for generating actionable insights and enhancing operational efficiency. Certified in Microsoft Excel and Power BI, with practical experience in Data Pod projects and developing coding skills. Goal-oriented professional developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings, Seeking opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Performance and Data Analyst
EDSI
St Louis
11.2023 - Current
- Analyzed large datasets to uncover trends and correlations for actionable business insights.
- Optimized database structures to enhance performance on analytics tasks.
- Translated raw data into clear information using statistical techniques.
- Built visualizations that facilitated rapid interpretation of complex analyses.
- Generated reports on key performance metrics to inform strategic decisions.
- Tracked and reviewed data to assess business and market trends.
- Utilized predictive modeling to optimize customer experiences and revenue generation.
- Monitored compliance with laws and regulations, ensuring adherence to industry standards.
- Led training sessions for staff on compliance practices and regulatory requirements.
- Coordinated internal compliance review and monitoring activities to ensure adherence to laws and regulations.
Program Manager
EDSI
Poplar Bluff
07.2023 - 11.2023
- Supervised employment specialty team across South Central region through regular check-ins on caseloads and schedules.
- Managed time-off requests, customer complaints, and participant budgets to ensure operational efficiency.
- Oversaw grants and expenditures to maintain financial compliance and reporting standards.
- Conducted team-building exercises to enhance collaboration and improve customer relations.
- Boosted community awareness through Commissioner meetings, job fairs, board meetings, chamber meetings, and employer engagement.
- Developed and maintained project plans, schedules, and budgets.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Conducted regular meetings with team members to review progress and address any issues or concerns.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
- Monitored performance metrics to ensure timely completion of tasks.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Collaborated with teams across departments to develop effective strategies for executing programs.
- Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
- Implemented best practices in order to maximize efficiency of operations.
- Monitored and reported on program financial performance, implementing cost-control measures to stay within budget constraints.
- Worked closely with other departments to support program technical aspects and cost proposals.
- Advocated for the program, securing executive support and resources necessary for program success.
Performance Analyst/Site Coordinator
EDSI
Poplar Bluff
04.2023 - 07.2023
- Generated comprehensive performance reviews on monthly, quarterly, and annual bases for various departments.
- Developed predictive models using advanced analytics techniques, including machine learning algorithms.
- Conducted root cause analyses to identify solutions for complex operational efficiency issues.
- Collaborated with multiple departments to establish performance metrics aligned with company goals.
- Implemented strategies ensuring compliance with organizational objectives and standards.
- Monitored workflow changes, identifying potential issues prior to escalation.
- Assessed current technological capabilities and recommended solutions for tracking key metrics.
- Evaluated customer service processes and proposed actionable recommendations for improvements.
Employment Specialist
EDSI
Poplar Bluff
10.2022 - 04.2023
- Assessed customer satisfaction through surveys and interviews, delivering insights to management team.
- Compiled detailed reports summarizing program activities for internal review.
- Developed and implemented career development workshops for job seekers.
- Facilitated employment services delivery to clients according to program guidelines.
- Maintained communication with employers regarding hiring needs and labor law requirements.
- Forged new initiatives and partnerships to expand access to employment opportunities.
- Participated in community outreach, delivering presentations at schools and civic organizations.
- Counseled clients on resume writing, interview techniques, and job search strategies.
Staffing Coordinator/ CMT
Bedell Homes, LLC
Poplar Bluff
04.2018 - 10.2022
- Directed all staffing operations and requirements across the organization.
- Supported candidate screening and hiring processes to attract top talent.
- Facilitated post-hiring procedures, including employee relocation and legal documentation.
- Assisted in designing and executing orientation and training programs.
- Developed work schedules by assigning employees to shifts and roles.
- Managed timekeeping systems and processed time-off requests efficiently.
- Collaborated with payroll to ensure accurate employee compensation.
- Ensured compliance with internal policies and external regulations.
NRCMA
Missouri Highlands Healthcare
Poplar Bluff
06.2015 - 10.2021
- Prepared patients for examinations, recorded health histories, and obtained vital signs.
- Administered injections and medications as directed by physicians.
- Conducted specimen collection and routine laboratory tests under supervision.
- Maintained cleanliness and sterilization of equipment and examination rooms.
- Managed medical supply inventory to ensure availability for exams.
- Assisted physicians with treatments and procedures, enhancing patient care.
- Educated patients on nutrition and disease prevention techniques.
- Scheduled appointments, managed patient flow, and greeted visitors professionally.
Education
Associate's degree - Communications
TRC
Poplar Bluff, MO09.2022
NRCMA - Nursing
National Association for Health Professionals
Missouri03.2021
High School Diploma -
East Prairie High School
East Prairie, MO05.2007
Some College (No Degree) - Certified Medication Technicial
MCHA
MissouriSome College (No Degree) - Nursing
Certified Medication Technician
MissouriAssociate of Science - Computer Science/ Coding & Programming
St. Louis Community College
St. Louis MissouriSkills
- Medical Records
- Budgeting
- Accounting
- EMR Systems
- Cash handling
- Experience Administering Injections
- Patient monitoring
- HIPAA
- Developmental disabilities experience
- Customer Service
- Conflict management
- Interviewing
- Documentation review
- Typing
- Windows
- Account management
- Computer literacy
- Athenahealth
- Phone triage
- Management
- Phlebotomy
- Assisted Living
- Sales Experience
- Nursing
- Supervising experience
- Leadership
- Remote access software
- Telecommunications
- Analysis skills
- Microsoft Office
- E & I
- Microsoft Word
- Medical Scheduling
- Computer Networking
- Sales management
- WCF
- Help Desk
- Patient Care
- Program Management
- Fundraising
- Medication administration
- Medical office experience
- Insurance Verification
- Care plans
- Retail sales
- Multi-line Phone Systems
- Behavioral Health
- Active Directory
- Recruiting
- Vital Signs
- Human resources
- Venipuncture
- Accounts receivable
- Personal assistant experience
- Inventory control
- Data analysis
- Predictive modeling
- Data visualization
- Database optimization
- Performance metrics
- Report generation
- Regulatory compliance
- Project management
- Customer insights
- Effective communication
- Team building
- Problem solving
- Trend analysis
- Data formatting
- Analytical problem solving
- Data quality assurance processes
- Data screening
- Time management
- Database management
- Process improvement
- Performance data synthesis
- Data visualization and presentations
- Data collection
- MS Excel
- Verbal and written communication
- Analytical thinking
- Excel functions
Certification
- Preparing Data for Analysis with Microsoft Excel
- Google Data Analytics Professional Certificate
- Microsoft Python Development Professional Certificate
- IBM Data Science Professional Certificate
- Microsoft Power BI Data Analyst Certification
- RNA, Present
- First Aid Certification, Active
- BLS Certification, Active
- Certified Nursing Assistant (CNA), Active
- CMT, Active
- Driver's License, Active
- Certified Medical Assistant, Active
- State Tested Nursing Assistant, Active
- Class E, Active
- X-Ray Certification, Active
- CPR, 10/01/24
- NRCMA, 03/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Performance and Data Analyst
EDSI
11.2023 - Current
Program Manager
EDSI
07.2023 - 11.2023
Performance Analyst/Site Coordinator
EDSI
04.2023 - 07.2023
Employment Specialist
EDSI
10.2022 - 04.2023
Staffing Coordinator/ CMT
Bedell Homes, LLC
04.2018 - 10.2022
NRCMA
Missouri Highlands Healthcare
06.2015 - 10.2021
Associate's degree - Communications
TRC
NRCMA - Nursing
National Association for Health Professionals
High School Diploma -
East Prairie High School
Some College (No Degree) - Certified Medication Technicial
MCHA
Some College (No Degree) - Nursing
Certified Medication Technician
Associate of Science - Computer Science/ Coding & Programming
St. Louis Community College