Megan Stephens
Troy
Summary
Detail-oriented Operations Professional skilled in coordinating medical air transportation and emergency communications in high-pressure environments. Awarded 2024 Communicator of the Year for effective communication and teamwork. Certified FAA Operational Control Specialist (OCS) with FEMA Incident Command certifications, equipped to manage multiple priorities while ensuring accuracy. Seeking remote opportunities as Project Coordinator, Flight Operations, or Operations Specialist.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Dispatcher
Air Evac Lifeteam
O'Fallon, MO
04.2022 - Current
- Coordinate emergency medical air transportation from dispatch through mission completion.
- Flight-follow aircraft throughout each mission while maintaining continuous operational awareness and ensuring accurate documentation.
- Monitor weather conditions and operational risk assessments to support safe flight operations in collaboration with pilots and medical crews.
- Communicate with pilots, hospitals, medical personnel, and internal departments to coordinate critical patient transports.
- Maintain precise records and documentation in a fast-paced, high-pressure environment where accuracy is essential.
- Prioritize multiple active missions simultaneously while adapting quickly to changing situations.
- Demonstrate exceptional communication and professionalism while supporting life-saving operations.
Dispatcher
Lake Saint Louis police department
Lake Saint Louis, MO
01.2022 - 04.2022
- Answered emergency and non-emergency calls while gathering critical information quickly and accurately.
- Dispatched police officers and coordinated responses to emergency incidents.
- Maintained accurate incident documentation and entered information into dispatch systems.
- Communicated effectively with officers, emergency responders, and the public during high-stress situations.
- Managed multiple communication channels while maintaining composure and attention to detail.
Lead Bartender/Trainer/bar manager
Lake Forest Country Club
Lake Saint Louis, MO
02.2019 - 12.2020
- Managed bar operations during high-volume dining services and special events.
- Delivered exceptional customer service while handling multiple priorities.
- Processed cash and electronic payments accurately.
- Assisted with staff coordination and ensured efficient service during large events.
- Built positive relationships with members through professionalism and excellent communication.
General Manager
Spirit Halloween Super Store
Lake Saint Louis, MO
07.2019 - 10.2019
- Promoted to store manager within first month after starting as assistant at another location. I hired and trained my employees. Managed inventory control, scheduling, money handling, merchandising, and all other aspects of store operations to ensure smooth daily functioning.
- Directed daily operations to ensure efficient store performance and optimal inventory management.
- Mentored and developed staff, fostering a culture of teamwork and excellence in customer service.
- Implemented strategic marketing initiatives, enhancing brand visibility and driving seasonal sales growth.
Bartender
Cedar Lake Cellars
Wright City, MO
02.2018 - 05.2019
- Worked as event bartender and wine-tender, providing customer service, making drinks, engaging with customers, entertaining, cleaning, organizing, adapting to changes, and thriving in fast-paced environments. Provided product knowledge and assisted customers with needs to enhance their experience. I have serving experience as well; working very large events with 40+ people per server.
- Crafted and served high-quality cocktails and beverages in fast-paced environment.
- Managed bar inventory, ensuring optimal stock levels of spirits and mixers.
- Trained new staff on beverage preparation techniques and customer service standards.
Server/Waiter
Hooters
05.2017 - 12.2017
- Duties included: serving food and drinks, greeting customers, answering the phone, handling money, engaging in conversation with the customers and giving them a pleasant experience. My reason for leaving this position was that my daughter became very ill and needed me to return to being home with her. The hours had become too demanding and I was unable to spend the necessary time with her.
Service and Repair manager
Sprint
08.2014 - 02.2016
- Dates employed: August 2014- February 2016 Duties included; providing excellent customer service. Sold phones and plans to customers, contributing to revenue growth during initial six months. Then I was promoted to the Service and Repair manager. Managed customer problem resolution, maintained accurate paperwork, ensured punctuality, and supported team members with their needs. I left this position to be a stay at home mom.
- Directed repair operations, ensuring adherence to quality standards and service protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Oversaw staff training programs, fostering skill development and enhancing team performance.
Nurses Aid
Lincoln County Nursing and Rehab
05.2012 - 01.2013
- Duties included; taking care of the residents' daily needs. My reason for leaving was that I was living in Cape Girardeau for college and the drive became too much.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs, reporting changes to nursing staff promptly.
- Maintained cleanliness of resident rooms and common areas, promoting hygiene standards.
Education
High school or equivalent - undefined
Troy Buchanan High School
Troy, MO05-2012
Skills
- Flight coordination
- Situational Awareness
- Time-Critical Decision Making
- Customer Service Excellence
- Emergency Operations
- Operational Communication
- Scheduling & Logistics
- Records management
- Project Coordination
- Process Improvement
- Customer Service Excellence
- Cross-Functional Communication
- Microsoft Office Suite
- Resource Allocation & Coordination
- Radio Dispatch Coordination
- Incident Reporting
- Team Collaboration
- Problem Solving
Accomplishments
2024 Communicator of the Year Award
Certification
- FAA Operational Control Specialist (OCS Tier II)
- FEMA ICS-100
- FEMA ICS-200
- FEMA ICS-700
- FEMA ICS-800
- I AM TCS Certified Flight Communicator
Timeline
Dispatcher
Air Evac Lifeteam
04.2022 - Current
Dispatcher
Lake Saint Louis police department
01.2022 - 04.2022
General Manager
Spirit Halloween Super Store
07.2019 - 10.2019
Lead Bartender/Trainer/bar manager
Lake Forest Country Club
02.2019 - 12.2020
Bartender
Cedar Lake Cellars
02.2018 - 05.2019
Server/Waiter
Hooters
05.2017 - 12.2017
Service and Repair manager
Sprint
08.2014 - 02.2016
Nurses Aid
Lincoln County Nursing and Rehab
05.2012 - 01.2013
High school or equivalent - undefined
Troy Buchanan High School