Megan Schmitt
Carthage
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Hardworking machine operator well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.
Safety-conscious Plant Operator possessing in-depth knowledge of quality assurance protocols, waste management, and equipment maintenance. Offering several years of experience performing wide variety of tasks to verify efficient operations. Strong troubleshooter recognized for quickly detecting problems and immediately taking corrective action.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Braum's Ice Cream & Burger Restaurant
Carthage
06.2024 - 01.2026
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers promptly and responded to questions.
- Addressed customer questions and concerns regarding products and services.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Verified that all coupons were valid prior to processing them into the system.
- Recommended, selected, located, and obtained products to meet customer needs.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted customers with locating merchandise within the store.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Informed customers of in-store promotions or pricing specials.
- Complied with all health and safety regulations while performing job duties.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
Machine Operator
General Mills
Carthage
11.2022 - 02.2023
Education
Carthage Senior
Carthage, MOSkills
- Point-of-sale operation
- Cash handling
- Customer service
- Inventory management
- Loss prevention
- Relationship building
- Employee training
- Conflict resolution
- Effective communication
- Time management
- Attention to detail
- Problem solving
- Product knowledge
- Team collaboration
- Process optimization
- Phone etiquette
- Multitasking and organization
- Strong numeracy
- Drawer management
- Up-selling techniques
- Quality assurance
- Reliability and punctuality
- Customer inquiries
- Cash management
- Check processing
- Basic math
- Customer satisfaction
- Product merchandising
- Positive and professional
- Customer focus
- Telephone management
- Equipment maintenance
- Process improvement
- Communication skills
- Adaptability
- Equipment calibration
- Equipment operation
- Safety compliance
- Production monitoring
- Materials management
- Complex Problem-solving
- Computer numerical control
- [Equipment] operation
- Computer skills
- Teamwork and collaboration
- Quality assurance controls
- Machine maintenance
- Machinery operations
Timeline
Customer Service Cashier
Braum's Ice Cream & Burger Restaurant
06.2024 - 01.2026
Machine Operator
General Mills
11.2022 - 02.2023
Carthage Senior