Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Roush

Excelsior Springs

Summary

Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work History

Service Coordinatior

Center for Human Services
Liberty
03.2018 - Current
  • Coordinated services for individuals with developmental disabilities and mental health needs.
  • Facilitated communication between clients, families, and service providers.
  • Organized client assessments and developed personalized service plans.
  • Implemented quality assurance processes to maintain compliance standards.
  • Resolved client issues by collaborating with multidisciplinary teams effectively.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Participated in CHS Leadership training

Assistant Supervisor

Life Unlimited
Liberty
03.2013 - 03.2018
  • Supervised daily operations and team activities to ensure smooth workflow.
  • Trained new staff on policies, procedures, and best practices for service delivery.
  • Coordinated scheduling and assigned tasks to optimize team efficiency.
  • Facilitated communication between management and staff to address concerns promptly.
  • Filed paperwork and submitted reports to upper management.
  • Organized schedules, workflows, and shift coverage to meet expected business demands.
  • Coordinated daily activities and supervised staff to ensure efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Taight CPI

DSP

Life Unlimited
Liberty
06.2011 - 03.2013
  • Supported individuals with daily living activities and personal care.
  • Communicated effectively with families and team members regarding care progress.
  • Assisted in recreational activities to enhance social engagement and well-being.
  • Maintained accurate documentation of client interactions and progress notes.
  • Ensured compliance with health and safety regulations during all activities.

DSP

Johnson County Developmental Supports
Lenexa
08.2009 - 06.2011
  • Supported individuals with daily living activities and personal care.
  • Implemented behavior management plans to promote positive interactions.
  • Communicated effectively with families and team members regarding care progress.

Education

Bachelor of Science - Computer And Information Sciences

Emporia State University
Emporia, KS
08.2005 - 12.2009

Skills

  • Client advocacy
  • Team collaboration
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Organizational skills
  • Documentation accuracy
  • Time management
  • Service monitoring and evaluation
  • Strategic planning

Timeline

Service Coordinatior

Center for Human Services
03.2018 - Current

Assistant Supervisor

Life Unlimited
03.2013 - 03.2018

DSP

Life Unlimited
06.2011 - 03.2013

DSP

Johnson County Developmental Supports
08.2009 - 06.2011

Bachelor of Science - Computer And Information Sciences

Emporia State University
08.2005 - 12.2009
Megan Roush