Megan Roush
Excelsior Springs
Summary
Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Service Coordinatior
Center for Human Services
Liberty
03.2018 - Current
- Coordinated services for individuals with developmental disabilities and mental health needs.
- Facilitated communication between clients, families, and service providers.
- Organized client assessments and developed personalized service plans.
- Implemented quality assurance processes to maintain compliance standards.
- Resolved client issues by collaborating with multidisciplinary teams effectively.
- Monitored email and phone communication to provide prompt responses and solutions.
- Participated in CHS Leadership training
Assistant Supervisor
Life Unlimited
Liberty
03.2013 - 03.2018
- Supervised daily operations and team activities to ensure smooth workflow.
- Trained new staff on policies, procedures, and best practices for service delivery.
- Coordinated scheduling and assigned tasks to optimize team efficiency.
- Facilitated communication between management and staff to address concerns promptly.
- Filed paperwork and submitted reports to upper management.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Coordinated daily activities and supervised staff to ensure efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Taight CPI
DSP
Life Unlimited
Liberty
06.2011 - 03.2013
- Supported individuals with daily living activities and personal care.
- Communicated effectively with families and team members regarding care progress.
- Assisted in recreational activities to enhance social engagement and well-being.
- Maintained accurate documentation of client interactions and progress notes.
- Ensured compliance with health and safety regulations during all activities.
DSP
Johnson County Developmental Supports
Lenexa
08.2009 - 06.2011
- Supported individuals with daily living activities and personal care.
- Implemented behavior management plans to promote positive interactions.
- Communicated effectively with families and team members regarding care progress.
Education
Bachelor of Science - Computer And Information Sciences
Emporia State University
Emporia, KS 08.2005 - 12.2009
Skills
- Client advocacy
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Organizational skills
- Documentation accuracy
- Time management
- Service monitoring and evaluation
- Strategic planning
Timeline
Service Coordinatior
Center for Human Services
03.2018 - Current
Assistant Supervisor
Life Unlimited
03.2013 - 03.2018
DSP
Life Unlimited
06.2011 - 03.2013
DSP
Johnson County Developmental Supports
08.2009 - 06.2011
Bachelor of Science - Computer And Information Sciences
Emporia State University
08.2005 - 12.2009