Megan Owens
Marionville
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in all environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Also quick to learn new things and eager to find a company to thrive and grow with.
Overview
12
12
years of professional experience
Work History
Nanny/Babysitter
Vaughns Inc
Monett
04.2020 - Current
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Interacted positively with children to promote mental and emotional development.
- Kept detailed records of each child's progress including meals eaten, naps taken.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Managed logistics of children's daily life, including transportation to and from activities.
- Taught reading, arts and crafts and lap play to encourage intellectual development.
Waitress
Flat Creek
Cape Fair
10.2016 - 04.2020
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided good customer service and built a clientele that would come back and ask for me each time they came in.
Front Desk Receptionist
Shelter Insurance Companies
Crane
10.2015 - 10.2016
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered phones and helped with billing and insurance claims.
- Provided good customer service to all walk in customers.
Online Admissions Representative
Bryan University
Springfield
01.2013 - 10.2016
- Provided guidance to applicants on how to complete their application forms correctly and accurately.
- Monitored incoming emails from applicants requesting assistance throughout the admissions process.
- Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
- Contacted consumers from prepared list to conduct interviews to obtain information.
- Conducted online orientation sessions with new students to introduce them to the college's policies and procedures.
- Coordinated campus tours for prospective students and families interested in learning more about the school's programs and services.
- Assisted prospective students in completing their online applications for admission.
- Converted leads to enrollments at rate.
- Met with supervisor daily to submit completed assignments and discuss progress.
- Planned and managed special presentations and activities for potential enrollees by working closely with other staff.
Supervisor Phone Rep
TelTech Systems
Springfield
01.2013 - 04.2016
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Acted as a liaison between upper management and staff, facilitating open communication
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- All escalated calls were transferred to me and others in my department to de-escalate the customers problems or concerns.
Education
High School Diploma -
Homeschool/ Lighthouse Christian Acadmeny
Springfield, MO05-2010
Skills
- 10 years customer service skills
- Attention to detail
- Problem-solving skills
- Punctuality and reliability
- Decision-making
- Issue and complaint resolution
- Self motivation
- Critical thinking
- Assertiveness
- Relationship building
- Multitasking Capability
- Emotional intelligence
- Adaptability
Timeline
Nanny/Babysitter
Vaughns Inc
04.2020 - Current
Waitress
Flat Creek
10.2016 - 04.2020
Front Desk Receptionist
Shelter Insurance Companies
10.2015 - 10.2016
Online Admissions Representative
Bryan University
01.2013 - 10.2016
Supervisor Phone Rep
TelTech Systems
01.2013 - 04.2016
High School Diploma -
Homeschool/ Lighthouse Christian Acadmeny