Summary
Overview
Work History
Education
Skills
Timeline
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Megan Mueller

St. Louis

Summary

Dynamic hospitality professional with a proven track record at Drury Inn & Suites, excelling in guest relations and customer service. Adept at multitasking and maintaining dining room management, I enhance guest experiences through effective communication and food allergy awareness, ensuring satisfaction and loyalty in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Kickback Host

Drury Inn & Suites
04.2023 - Current

I have different tasks depending on what my coworkers want to do. I make food from the menu to serve buffet style, I do the dishes, and keep up with restocking what the floor runs out of. I also go out and greet guests to see if I can make their stay more comfortable.

  • Greeted and welcomed guests, ensuring positive first impressions and exceptional service.
  • Addressed guest inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Cashier

Freddy's Frozen Custard & Steakburgers
05.2022 - 09.2022
  • Operated cash register efficiently, processing customer transactions accurately.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of the front counter and dining area.
  • Monitored inventory levels and restocked supplies as needed to meet customer demand.
  • Engaged with customers to promote menu items and enhance overall dining experience.

Line Worker

Panera Bread
08.2021 - 01.2022

I made food for customers, and dealt with opening tasks.

  • Operated machinery to assemble products according to specifications.
  • Monitored production line for quality assurance and safety compliance.
  • Maintained the cleanliness and organization of work area to enhance efficiency.

Swim Instructor

Whispering Hills
05.2019 - 07.2019

I worked with kids of all age groups to improve their skills and confidence as swimmers.

I also worked with new swimmers and babies to make them more comfortable in the water.

  • Assisted in organizing swim events, promoting teamwork and community involvement among students.
  • Implemented creative teaching strategies that enhanced student engagement and retention of swimming skills.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.

Education

No Degree - Animal Science

Missouri State University
Springfield, Missouri, MO
05-2028

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Guest relations
  • Dining room management
  • Customer engagement
  • Hospitality and accommodation
  • Food allergy awareness

Timeline

Kickback Host

Drury Inn & Suites
04.2023 - Current

Cashier

Freddy's Frozen Custard & Steakburgers
05.2022 - 09.2022

Line Worker

Panera Bread
08.2021 - 01.2022

Swim Instructor

Whispering Hills
05.2019 - 07.2019

No Degree - Animal Science

Missouri State University
Megan Mueller