Summary
Overview
Work History
Education
Skills
Timeline
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Megan Maxwell

De Soto

Summary

Dynamic professional with a strong customer service focus and proven problem-solving skills, honed at Dragon Lair Inc. Recognized for enhancing patient satisfaction as a Patient Care Technician at St. Anthony's Hospital. Reliable and punctual, I excel in time management and have a commitment to delivering compassionate care while ensuring operational efficiency.

Overview

22
22
years of professional experience

Work History

Manager on Duty/Sales Associate

Dragon Lair Inc
10.2009 - 09.2022
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Patient Care Technician

St Anthonys Hospital
08.2000 - 06.2007
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
  • Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Enhanced patient comfort by providing compassionate bedside care and support.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Supported patients' daily living activities, improving their hospital stay experience.
  • Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
  • Fostered clean and hygienic environment, reducing risk of infections.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Documented patient information and care activities in electronic health record.

Education

Medical Assistant - Medical Assistant

Missouri College
St Louis, MO
09-2010

Skills

  • Customer service focus
  • Time management
  • Problem-solving skills
  • Listening skills
  • Reliable and punctual

Timeline

Manager on Duty/Sales Associate

Dragon Lair Inc
10.2009 - 09.2022

Patient Care Technician

St Anthonys Hospital
08.2000 - 06.2007

Medical Assistant - Medical Assistant

Missouri College

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Megan Maxwell