Megan Kramer
Morrison
Summary
Dynamic Delivery Coordinator at Menards with expertise in schedule coordination and customer service. Proven track record in optimizing logistics and enhancing client satisfaction. Skilled in complaint handling and staff training, fostering a collaborative environment. Committed to safety awareness and efficient delivery processes, ensuring timely and accurate service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Delivery Coordinator
Menards
Jefferson City, MO
01.2013 - Current
- Coordinated delivery schedules to optimize logistics and enhance customer satisfaction.
- Managed communication between suppliers and customers to facilitate timely deliveries.
- Oversaw inventory management processes, ensuring accurate stock levels and availability.
- Mentored junior team members, fostering a culture of collaboration and excellence in service delivery.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- I have worked in several departments at Menards. Including Delivery Coordinator, Assistant Hardware Manager, Plumbing Department, Frond End Cashier, Garden Center, and Inventory Controller.
- Assisted Human Resources whenever a female team member needed to be present.
Sales Associate
Deutsches Heim
Linn, MO
06.2010 - 12.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- I was in charge of both opening and closing the store.
- I baked, ran the deli, cash register, stocked shelves, and cleaned the store.
Sales Associate
Shirk's Country Market
Centertown, MO
03.2005 - 05.2010
- I started at Shirk's Country Market when I was still in high school. I was in charge of the Deli, Baking, Cash Register, Bagging Product, Stocking Product, Opening and Closing Duties.
- If the owners went on vacations, I was left in charge of the store.
- I assisted in moving the store to a new location.
- I also worked in the greenhouse.
Swim Instructor
Knowles YMCA
Jefferson City, MO
01.2005 - 04.2007
- Instructed swim classes for various age groups, focusing on safety and skill development.
- Developed customized lesson plans to enhance individual progress and engagement.
- Evaluated swimmer performance to provide constructive feedback and ensure improvement.
- Collaborated with parents to discuss swimmer progress and address concerns effectively.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
Lifeguard
California Pool
California, MO
04.2003 - 09.2003
- Supervised pool area, ensuring adherence to safety protocols and regulations.
- Responded swiftly to emergency situations, providing first aid and CPR as needed.
- Monitored guest activities, promoting water safety awareness and preventative measures.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Education
High School Diploma -
Jefferson City Home Educators
Centertown, MO05-2007
Skills
- Delivery tracking
- Complaint handling
- Schedule coordination
- Forklift operation
- Shipping processes
- Palletizing skills
- Customer service
- Problem-solving
- Claims management
- Route planning
- Safety awareness
- Cash handling experience
- Decision-making
- Staff training
Certification
I am not currently certified. However in 2020, I took the online course offered in Missouri and earned my Substitute Certificate. I did not get a chance to put it to use, because of time restrictions of my youngest child.
Timeline
Delivery Coordinator
Menards
01.2013 - Current
Sales Associate
Deutsches Heim
06.2010 - 12.2012
Sales Associate
Shirk's Country Market
03.2005 - 05.2010
Swim Instructor
Knowles YMCA
01.2005 - 04.2007
Lifeguard
California Pool
04.2003 - 09.2003
High School Diploma -
Jefferson City Home Educators