Megan Holcomb
Branson
Summary
Professional office support specialist with experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Capital Vacations
06.2023 - Current
- Creates monthly Board Packets with resort updates, and financial review.
- Puts together packets for Management and Board Members for all Board Meetings.
- Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Code invoices and send to accounting to process.
- Ensures accurate record-keeping with diligent data entry and database management for vital company information.
- Promotes a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Implemented new process for how lost & found is handled.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinates office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supports executive staff through scheduling meetings, and preparing crucial documents.
- Assists in onboarding new employees, providing training materials, and filling out the required paperwork to ensure a smooth integration into the team.
- Organizes logistics and materials for each meeting and created minutes for later dissemination to key stakeholders.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Maintains confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assists coworkers and staff members with special tasks on daily basis.
- Manages all incoming and outgoing mail.
- Continually seeking methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Manager On Duty
Beyond The Lens! Branson
07.2021 - 04.2023
- Upsold daily specials and photo/ticket promotions to increase daily sales percentages
- Assisted with day-to-day operations
- Was in charge of keeping secure cash drawers and quickly resolving any discrepancies to ensure accuracy
- Staffed and phased the crew based on the business's peak periods
- Assisted with minimizing customer complaints
- Increased ticket averages by training our employees on suggestive up-selling techniques
- Conducted weekly inventories of photo and drink supplies to keep stock on hand and avoid costly rush orders
- Resolved guest issues by determining the source of the complaint and working to develop a corrective action plan
- Created an employee cleaning process that resulted in significant performance improvements
- Trained employees in essential job functions.
HR Manager
Nanny2U
10.2006 - 10.2021
- Improved operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports
- Conducted HR interviews and oversaw the entire selection process
- Trained new hires on important job information, such as company policies and job responsibilities
- Oversaw the onboarding and training of over 50 new On Call and Event Nannies, ensuring that the company's operations ran smoothly and that production was efficient with qualified candidates every year
- Organized and updated the employees' HR information
- Assisted General Manager with employee training and development
- Improved HR efficiency, coordinated new hire orientations, and assisted 50 new employees with onboarding and training
- Assisted General Manager with creating a new training course for all nannies to complete
- Assisted General Manager with creating and implementing SOPs for the company
Education
High School -
Branson High School
Branson, MOSkills
- Strong Verbal Communication
- Collaborative Team Member
- Service Excellence
- Accurate Data Entry
Accomplishments
Beyond the Lens
- Employee of the Month award-I received this award for always going above and beyond my role.
- Luke Cage award-I received this award for my management style and for being dependable.
Capital Vacations
- Employee of the Month award-I received this award for going above and beyond and covering whatever shift needed to be covered.
- 2023 Employee of the Year award-I received this award for all of my contributions to our team.
Timeline
Administrative Assistant
Capital Vacations
06.2023 - Current
Manager On Duty
Beyond The Lens! Branson
07.2021 - 04.2023
HR Manager
Nanny2U
10.2006 - 10.2021
High School -
Branson High School