Megan Craig
Kansas City
Summary
Results-driven Account Specialist with expertise in healthcare, client engagement, relationship development, and process streamlining. Proven track record of achieving high client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Specialist
Commerce Bank
Kansas City, MO
10.2021 - Current
- Portfolio and relationship management developing and maintaining tailored financial solutions for partnered hospital systems.
- Managing a 30+ client portfolio, ensuring accurate documentation and timely communication of updates and program enhancements.
- Collaborated with cross-functional teams to streamline account management processes while implementing process.
- Enhancements to increase efficiency, analyze account performance metrics and identify opportunities for improvement and growth.
- Serve as a primary point of contact for healthcare clients, delivering timely issue resolution and high-quality service.
- Routinely train designated hospital staff members and financial counselors on program functionality and best practices.
- Achieved high levels of client satisfaction through timely resolution of billing/payment disputes and complex account-related concerns.
- Support operational efficiency by managing client requests, tracking account activities, and ensuring smooth coordination between internal banking departments.
Administrative Assistant
Children's Mercy Hospital
Kansas City, MO
05.2018 - 09.2021
- Provided high-level administrative support to a team of 6 lab directors, laboratory leadership and clinical staff across Pathology, Genetics and Cytogenetics departments.
- Coordinated complex calendars, meetings, and departmental communications to support efficient clinical and laboratory operations.
- Manage confidential patient, laboratory, and departmental documentation in compliance with HIPAA and hospital policies.
- Serve as a key liaison between laboratory teams, hospital departments, and external partners to facilitate clear communication and workflow continuity.
- Prepare reports, presentations, meeting materials, and official correspondence for department leadership.
- Support onboarding, travel coordination, and continuing education logistics for physicians, fellows, and laboratory staff.
- Assist with departmental operations including purchasing, supply coordination, and administrative support for projects, audits, and accreditation preparation.
Patient Accounts Representative
St. Luke's Hospital of Kansas City
Kansas City, MO
04.2017 - 04.2018
- Managed patient accounts via EPIC, ensuring accurate billing and timely follow-up on outstanding balances.
- Coordinated with insurance companies to verify coverage and resolve discrepancies in claims processing.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
Education
Bachelor of Science - Psychology, Hospital Administration
Park University
Parkville, MO12-2027
GED -
Liberty High School
Liberty, MO08-2009
Skills
- Document management
- Microsoft office proficiency
- Client engagement
- Relationship development
- Team leadership and collaboration
- Professionalism
- Revenue growth
- Report writing
- Business development
- Excellent communication
- Attention to detail
- Multitasking
Certification
- Certified Revenue Cycle Representative, CRCR - 2026
Timeline
Account Specialist
Commerce Bank
10.2021 - Current
Administrative Assistant
Children's Mercy Hospital
05.2018 - 09.2021
Patient Accounts Representative
St. Luke's Hospital of Kansas City
04.2017 - 04.2018
Bachelor of Science - Psychology, Hospital Administration
Park University
GED -
Liberty High School