Megan Candillo
Independence
Summary
Dedicated professional with strong interpersonal skills and a proven ability to enhance customer satisfaction. Demonstrated expertise in time management, multi-tasking, and prioritization, contributing to effective team collaboration. Adaptable to diverse work environments, consistently improving operational processes to elevate the customer experience. Committed to leveraging skills in a growth-oriented position to deliver value to the organization.
Overview
19
19
years of professional experience
Work History
Remote Sales Consultant
CarMax
Olathe
12.2021 - 12.2023
- Engaged clients to understand their needs and recommend suitable vehicles.
- Developed strong relationships with customers through effective communication and follow-up.
- Managed customer inquiries efficiently, ensuring timely responses and resolutions.
- Utilized CRM systems to track customer interactions and manage sales pipelines.
- Provided detailed product information to customers, including features, prices, and availability.
- Scheduled in-store appointments.
- Submitted finance applications and delivered finance options
Accounts manager specialist
America’s Call Center
06.2017 - 08.2020
- Oversaw daily operations for home inspector firms, ensuring efficiency and productivity.
- Managed heavy call volume while scheduling home inspections with exceptional customer service.
- Processed payments and release forms accurately and promptly.
- Maintained communication with clients, realtors, and home buyers regarding appointments and requests.
- Participated in additional projects, including overtime and after-hours assignments.
- Contributed to training programs for new hires to enhance team capabilities.
- Adapted quickly to changes in workflows and procedures to maintain service quality.
- Coordinated third-party services to support operational needs.
Customer service associate
Walmart
10.2011 - 06.2017
- My position required heavy multi-tasking and supporting the customer service department and money center including the following.
- Process customer returns, answer questions about merchandise and manage exchanges.
- Answer customer service desk phone calls and routed calls appropriately.
- Organize returns, found merchandise by departments, and prepare carts for floor associates.
- Accurately work with and turn in all money, receipts, checks and coupons.
- Identify potential shoplifters and alert management.
- Data entry, scanning, faxing.
Pricing and signing supervisor
JC Penney
04.2005 - 02.2010
- I started as a pricing and signing associate and was promoted to supervisor in 2008.
- My position required heavy multi-tasking including the following.
- Responsible for the timely and accurate submission of all promotional pricing and signing throughout the store.
- Coach, mentor, recruit, train and evaluate associates.
- Schedule associates based on company given payroll hours and sale events.
- Frequently communicated with store manager and department supervisors to acknowledge success and any pricing errors.
- Participate in preparation of annual store inventory.
- Payroll.
- In charge of ordering supplies and signage to meet store needs.
Education
diploma -
Northeast High School
Kansas City, MO05-2004
Skills
- Typing 60 WPM
- Proficient in MS Office
- Proficient in Google Docs
- Proficient in Dropbox
- Proficient in Outlook
- Proficient in Salesforce
- Customer relationship management
- Customer inquiry resolution
- Verbal and written communication
- Interpersonal communication skills
- Self-motivated
- Prioritization skills
- Multi-tasking under pressure
- Deadline management
- Independent work capability
- Presentation skills
- Coordination abilities
- Team collaboration
- Problem solving
- Persuasive communication
- Action plan execution
- Computer proficiency with Microsoft applications
- Objection handling
- Cold calling
- CRM proficiency
- Customer retention
Timeline
Remote Sales Consultant
CarMax
12.2021 - 12.2023
Accounts manager specialist
America’s Call Center
06.2017 - 08.2020
Customer service associate
Walmart
10.2011 - 06.2017
Pricing and signing supervisor
JC Penney
04.2005 - 02.2010
diploma -
Northeast High School