Megan Cade
Kansas City
Summary
Compassionate and detail-oriented Case Manager with a strong background in patient support, case management, and health system coordination. Skilled in serving individuals experiencing extreme poverty, mental health challenges, and substance use disorders. Proven ability to navigate complex insurance and benefits systems, connect clients to critical health and social services, and support continuity of care. Committed to promoting health equity and improving outcomes for underserved populations.
Overview
8
8
years of professional experience
Work History
Case Manager
AssistRx
09.2024 - Current
- Conduct case management for patients with chronic conditions, focusing on medication access and financial assistance.
- Perform benefits investigations and coordinate with insurers to secure approval for treatment.
- Address complex reimbursement barriers, supporting patient adherence and continuity of care.
- Contribute to special projects aimed at improving service delivery for vulnerable patient populations.
Patient Service Registrar
The University of Kansas Health System
12.2022 - 09.2024
- Registered patients and verified eligibility for medical services, ensuring timely and accurate access to care.
- Collaborated with healthcare teams to support patients’ administrative and financial needs.
- Updated sensitive insurance and personal information, safeguarding patient privacy.
- Served as a key point of contact for individuals navigating the health system, often under distress.
HR Coordinator
Terracon Consultants Inc.
04.2022 - 12.2022
- Administered benefits enrollment and updates, supporting health and well-being for employees.
- Conducted training initiatives to build awareness of available wellness and healthcare resources.
HR Compliance Coordinator
TransAm Trucking
03.2022 - 12.2022
- Verified medical certifications and conducted compliance screenings to maintain workplace safety.
- Used platforms such as UltiPro, Salesforce, and DocuSign to manage employee health documentation.
Administrative Assistant / Recruiter
UPS
07.2020 - 03.2022
- Managed COVID case tracking for employees, ensuring confidentiality and support throughout isolation/quarantine.
- Helped applicants navigate employment and healthcare benefit processes during a period of public health crisis.
- Enhanced workflow efficiency, contributing to staff stability during challenging times.
Customer Service Representative
Spectrum Mobile
03.2017 - 05.2020
- Delivered frontline customer support, resolving complex issues with empathy and professionalism.
- Maintained accuracy in sensitive account data, helping reduce barriers to communication and service.
Education
B.S. - Business Management
Northwest Missouri State University
12-2025
Skills
- Trauma-Informed Communication
- Case Management & Intake
- Social Determinants of Health
- Insurance & Benefits Coordination
- Public Health Program Support
- Healthcare Access Navigation
- EMR & Health Data Entry
- Client Advocacy
- Microsoft Office Suite
- UltiPro
- Salesforce
- DocuSign
Timeline
Case Manager
AssistRx
09.2024 - Current
Patient Service Registrar
The University of Kansas Health System
12.2022 - 09.2024
HR Coordinator
Terracon Consultants Inc.
04.2022 - 12.2022
HR Compliance Coordinator
TransAm Trucking
03.2022 - 12.2022
Administrative Assistant / Recruiter
UPS
07.2020 - 03.2022
Customer Service Representative
Spectrum Mobile
03.2017 - 05.2020
B.S. - Business Management
Northwest Missouri State University
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