Megan Aquino
Kansas City
Summary
Adaptable professional with extensive customer service experience in fast-paced environments, including Applebee's, QuikTrip, and FedEx Ground. Recognized for strong organizational skills, multitasking, and effective communication. Proficient in office software and digital organization, with additional strengths in public speaking, research, and collaborative teamwork gained through competitive speech, debate, and extracurricular activities.
Professional with high standards and results-driven approach, prepared for role of Office Manager after a year of managing a now $10 million roofing business. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Becker Exteriors
1806 Swift St Ste 201, Kansas City, MO 64116
07.2025 - 06.2026
- Streamlined office operations by implementing efficient filing systems and scheduling processes.
- Managed vendor relationships to ensure timely delivery of materials and services.
- Coordinated office communication, enhancing collaboration among team members and departments.
- Developed training programs for new staff, improving onboarding efficiency and employee retention.
- Oversaw budget tracking and expense reporting to maintain financial accuracy within the office.
- Led initiatives to improve workplace organization, resulting in increased productivity and morale.
- Implemented technology solutions for project management, enhancing workflow visibility and accountability.
- Mentored administrative staff, fostering skill development and promoting a culture of continuous improvement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Package Handler
FedEx Ground
Kansas City, MO
06.2023 - 08.2023
- Lifted packages efficiently in a fast-paced warehouse environment to ensure timely processing
- Maintained high productivity by utilizing teamwork and communication skills to prevent workflow bottlenecks
- Worked here until pregnancy prohibited it being safe, then returned briefly a few months postpartum, did not pan out.
Jimmy Johns in shop
Jimmy John's Sandwiches
Independence, MO
10.2023 - 02.2024
- Delivered prompt and courteous customer service, enhancing guest satisfaction
- Supported food preparation to maintain quality and speed of service
- Maintained cleanliness and general tidiness to uphold health and safety standards
Server
Applebee's
Wichita, KS
03.2023 - 05.2023
- Provided quality customer service in a fast-paced environment, ensuring positive guest experiences
- Multitasked and memorized orders under pressure, maintaining accuracy during peak hours
- Maintained patience and effective communication with guests and team members to resolve issues promptly
Busser/Food Runner
Main Event Entertainment
Independence, MO
04.2022 - 10.2022
- Assisted with food preparation and delivery to ensure timely service
- Cleaned and closed kitchen area, maintaining sanitation standards
- Supported servers and trained new Runners to improve team efficiency
- Worked independently as a host to manage guest seating and flow
- Helped provide a clean and fun environment for families, enhancing guest satisfaction
Clerk
QuikTrip
Independence, MO
05.2021 - 01.2022
- Assisted with food preparation to ensure product quality and consistency
- Managed time and multitasked effectively in a fast-paced environment to meet customer needs
- Maintained cleanliness to uphold store standards and safety
- Handled money and operated a register without a calculator, ensuring transaction accuracy
Education
Diploma -
Truman High School
Independence, MO12-2022
No Degree - Journalism And Mass Communication
Wichita State University
Wichita, KSSkills
- Point of Sale (POS) Systems
- Public Speaking
- Busser
- Serving Experience
- PowerPoint
- Inventory Management
- Theater
- Cashiering
- General Windows functionality (Word, Excel, Outlook, Etc)
- Time Management
- Phone etiquette
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Bookkeeping
- Mail handling
- Scheduling
- Food Safety
- Writing Skills
Accomplishments
- Qualified Notary Public
Certification
Food Handler Certification
Timeline
Office Manager
Becker Exteriors
07.2025 - 06.2026
Jimmy Johns in shop
Jimmy John's Sandwiches
10.2023 - 02.2024
Package Handler
FedEx Ground
06.2023 - 08.2023
Server
Applebee's
03.2023 - 05.2023
Busser/Food Runner
Main Event Entertainment
04.2022 - 10.2022
Clerk
QuikTrip
05.2021 - 01.2022
Diploma -
Truman High School
No Degree - Journalism And Mass Communication
Wichita State University